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Collect ConferenceAUGUST 16-18 at THE RITZ-CARLTON | Amelia Island, FL
Webinar: Big Data Big Promise: Bringing New Insight into Contact Center OperationsThursday, July 9th | 1:00 p.m. Eastern
Webinar: Collections Analytics: Stories about Data Segmentation, Treatment and SchedulingTuesday, June 30 | 12:00 - 1:00 p.m. Eastern
Webinar: Ensuring Consistent Omnichannel Performance with Workforce OptimizationTuesday, June 23 | 2:00 - 3:00 p.m. Eastern
Webinar: Hitting Revenue and Cost Targets with WFOTuesday, October 8 | 2:00 - 3:00 p.m. Eastern
Webinar: Tips and Tricks for Successful Contact Center Forecasting and PlanningTuesday, August 11 | 2:00 - 3:00 p.m. Eastern
Weekly Live Demonstration of PureCloud EngageEvery Tuesday at 11:00 a.m. Eastern
Weekly Live Web Demonstration - CaaS Small CenterEvery Thursday at 11:00 a.m. Eastern
Weekly Live Web Demonstration - Contact Center SolutionsEvery Wednesday at 11:00 a.m. Eastern
Handling Complaints and Collections DisputesJoin us as our panel discusses best practices for handling and tracking complaints and disputes, managing escalations and closing-the-loop.
Conducting an Internal Audit: Collection Agency and Debt Buyer EditionUnder CFPB supervision and oversight, collection agencies are now mandated to conduct internal audits of policies and procedures to ensure regulatory compliance.
How the Cloud Contact Center of the Future Will Deliver a More Intelligent Customer ExperienceRegister to attend a demonstration of Interactive Intelligence PureCloud ℠
Delivering a Winning Customer Experience with WFOExplore how workforce optimization (WFO) gives insights into customer expectations, and guides employee and operational performance to deliver them.
Ensuring Consistent Omnichannel Performance with Workforce OptimizationCustomers increasingly want to interact with your business on their terms. If your organization is like many today, you are responding by adding more contact channels and expanding self-service options.
Omnichannel Implementation Best PracticesThis webinar will provide the “how to” for a successful omnichannel implementation.
Planning for Possibilities in an Uncertain Contact Center EnvironmentIn this second of our three-part webinar series, we’ll show you how Interactive Intelligence has helped companies develop innovative what-if analyses for their contact centers.
Five Tips for Innovative Patient EngagementWith patient engagement strategies at the top of everyone’s priority list, healthcare organizations must implement the right technologies and processes to meet the challenge.
Insurance 2015: Predicting Digital TrendsRegister for this webinar to explore six key changes facing insurers in the coming year and how they will influence the digital customer experience.
Making the Move to Digital Insurance - Tips for SuccessOne of the toughest challenges for the insurance market is the adoption of digital technology. However companies need to make digitization a priority in order to retain customers and improve their experience. But what does digital really mean?
Contact Center Forecasting (and Reforecasting)Reforecasting and operational risk – the what, how, and when.
Forecasting Everything Important for Contact Centers: Volumes, Agent Shrinkage, AHT, and Now, Customer Experience To develop a solid contact center plan, it is important to forecast several different metrics well. Learn how in this recorded webinar.
Planning, Modeling, and Decision-Making in Your Complex Contact Center OperationIn this session, we’ll discuss important categories of metrics that aid decision-makers, and we will delve into the forecasting and analysis of complex contact center networks.
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