Events

Collect Conference
AUGUST 16-18 at THE RITZ-CARLTON | Amelia Island, FL

Live Webinars

Webinar: Hitting Revenue and Cost Targets with WFO
Thursday, October 8 | 2:00 - 3:00 p.m. Eastern

Webinar: How Moving Your Contact Center to the Cloud Increases Business Agility
Tuesday, July 28 | 11:30 a.m. Eastern

Webinar: How To Optimize Multichannel Support
Wednesday, July 29 | 2:00 - 3:00 p.m. Eastern

Webinar: Tips and Tricks for Successful Contact Center Forecasting and Planning
Tuesday, August 11 | 2:00 - 3:00 p.m. Eastern

Weekly Live Demonstration of PureCloud Engage
Every Tuesday at 11:00 a.m. Eastern

Weekly Live Web Demonstration - CaaS Small Center
Every Thursday at 11:00 a.m. Eastern

Weekly Live Web Demonstration - Contact Center Solutions
Every Wednesday at 11:00 a.m. Eastern


On Demand Webinars


Accounts Receivable Management

Handling Complaints and Collections Disputes
Join us as our panel discusses best practices for handling and tracking complaints and disputes, managing escalations and closing-the-loop.


Business Process Automation

Collections Analytics: Stories about Data Segmentation, Treatment and Scheduling
Most collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance. But it is also easy to make analytic mistakes.

Conducting an Internal Audit: Collection Agency and Debt Buyer Edition
Under CFPB supervision and oversight, collection agencies are now mandated to conduct internal audits of policies and procedures to ensure regulatory compliance.


Cloud Solutions

How the Cloud Contact Center of the Future Will Deliver a More Intelligent Customer Experience
Register to attend a demonstration of Interactive Intelligence PureCloud ℠


Contact Center

Big Data Big Promise: Bringing New Insight into Contact Center Operations
Understand what big data is and what it means for your contact center. We'll talk you through how contact centers are using big data and give you ideas for how you can start using it to enrich your own customer experience

Cloud Contact Center Deployment Models: One Size Does Not Fit All
Today’s cloud contact center offerings are built on varied underlying architectures that address each of the above areas differently.

Delivering a Winning Customer Experience with WFO
Explore how workforce optimization (WFO) gives insights into customer expectations, and guides employee and operational performance to deliver them.

Ensuring Consistent Omnichannel Performance with Workforce Optimization
Customers increasingly want to interact with your business on their terms. If your organization is like many today, you are responding by adding more contact channels and expanding self-service options.

Ensuring Consistent Omnichannel Performance with Workforce Optimization
Customers increasingly want to interact with your business on their terms. If your organization is like many today, you are responding by adding more contact channels and expanding self-service options.

Omnichannel Implementation Best Practices
This webinar will provide the “how to” for a successful omnichannel implementation.

Planning for Possibilities in an Uncertain Contact Center Environment
In this second of our three-part webinar series, we’ll show you how Interactive Intelligence has helped companies develop innovative what-if analyses for their contact centers.

Workforce Management Contact Center Metrics
It is often said that “you get what you incent”. Contact centers are metric-heavy operations, using a variety of measurements to track and assess service, efficiency, agent busy-ness and customer satisfaction.


Healthcare

Five Tips for Innovative Patient Engagement
With patient engagement strategies at the top of everyone’s priority list, healthcare organizations must implement the right technologies and processes to meet the challenge.


Insurance

Insurance 2015: Predicting Digital Trends
Register for this webinar to explore six key changes facing insurers in the coming year and how they will influence the digital customer experience.

Making the Move to Digital Insurance - Tips for Success
One of the toughest challenges for the insurance market is the adoption of digital technology. However companies need to make digitization a priority in order to retain customers and improve their experience. But what does digital really mean?


Strategic Planning

Forecasting Everything Important for Contact Centers: Volumes, Agent Shrinkage, AHT, and Now, Customer Experience
To develop a solid contact center plan, it is important to forecast several different metrics well. Learn how in this recorded webinar.

Planning, Modeling, and Decision-Making in Your Complex Contact Center Operation
In this session, we’ll discuss important categories of metrics that aid decision-makers, and we will delve into the forecasting and analysis of complex contact center networks.

  • Date Venue Location Detail
  • 04 August 2015 - 06 August 2015Loews Hotel Los Angeles, CA, Adapt Credit Union Customer Conference
  • 26 August 2015Walter E. Washington Convention Center Washington , DC, USDGI 930 Event
  • 15 September 2015 - 18 September 2015Moscone Center San Francisco, CA, USDreamforce
  • 05 October 2015 - 08 October 2015Renaissance Atlanta Midtown Hotel Atlanta, GA, USSCTC Annual Conference
  • 12 October 2015 - 15 October 2015Manchester Grand Hyatt San Diego, CA, USEMACS
  • 19 October 2015 - 21 November 2015Rio Las Vegas Las Vegas, NA, USICMI Call Center Demo
  • 25 October 2015 - 29 October 2015Moscone Center San Francisco, CA, USAOracle OpenWorld