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Fleet Week 2015October 9 | San Francisco Harbor
Actionable Insights: CRM MagazineLive & On-Demand - 5 sessions, 5 weeks, 10 minutes each.
Webinar: Hitting Revenue and Cost Targets with WFOThursday, October 8 | 2:00 - 3:00 p.m. Eastern
Weekly Live Demonstration of PureCloud EngageEvery Tuesday & Thursday at 11:00 a.m. Eastern
Weekly Live Web Demonstration - Contact Center SolutionsEvery Wednesday at 11:00 a.m. Eastern
Handling Complaints and Collections DisputesJoin us as our panel discusses best practices for handling and tracking complaints and disputes, managing escalations and closing-the-loop.
Collections Analytics: Stories about Data Segmentation, Treatment and SchedulingMost collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance. But it is also easy to make analytic mistakes.
Conducting an Internal Audit: Collection Agency and Debt Buyer EditionUnder CFPB supervision and oversight, collection agencies are now mandated to conduct internal audits of policies and procedures to ensure regulatory compliance.
How the Cloud Contact Center of the Future Will Deliver a More Intelligent Customer ExperienceRegister to attend a demonstration of Interactive Intelligence PureCloud ℠
Big Data Big Promise: Bringing New Insight into Contact Center OperationsUnderstand what big data is and what it means for your contact center. We'll talk you through how contact centers are using big data and give you ideas for how you can start using it to enrich your own customer experience
Cloud Contact Center Deployment Models: One Size Does Not Fit AllToday’s cloud contact center offerings are built on varied underlying architectures that address each of the above areas differently.
Contact Center Collections AnalyticsMost collections shops are data intensive operations, and using modeling and analytics can greatly improve collections performance. But it is also easy to make analytic mistakes.
Delivering a Winning Customer Experience with WFOExplore how workforce optimization (WFO) gives insights into customer expectations, and guides employee and operational performance to deliver them.
Ensuring Consistent Omnichannel Performance with Workforce OptimizationCustomers increasingly want to interact with your business on their terms. If your organization is like many today, you are responding by adding more contact channels and expanding self-service options.
How Moving Your Contact Center to the Cloud Increases Business AgilityCompanies don't reach the top by doing what they've always done. To gain a competitive advantage, businesses must be able to adapt. Evolving strategic priorities, seasonality, and changing customer expectations impact contact center performance.
How To Optimize Multichannel SupportSmart customer service organizations know they must balance the needs of the customer with the needs of the employee and the organization.
Omnichannel Implementation Best PracticesThis webinar will provide the “how to” for a successful omnichannel implementation.
Planning for Possibilities in an Uncertain Contact Center EnvironmentIn this second of our three-part webinar series, we’ll show you how Interactive Intelligence has helped companies develop innovative what-if analyses for their contact centers.
Tips and Tricks for Successful Contact Center Forecasting and PlanningAbstract: In this third of our three-part webinar series, get useful tips and tricks for forecasting and planning that help you determine staffing requirements and avoid day-of issues. These same tips and tricks even apply to hiring plans over time.
Workforce Management Contact Center MetricsIt is often said that “you get what you incent”. Contact centers are metric-heavy operations, using a variety of measurements to track and assess service, efficiency, agent busy-ness and customer satisfaction.
Insurance 2015: Predicting Digital TrendsRegister for this webinar to explore six key changes facing insurers in the coming year and how they will influence the digital customer experience.
Making the Move to Digital Insurance - Tips for SuccessOne of the toughest challenges for the insurance market is the adoption of digital technology. However companies need to make digitization a priority in order to retain customers and improve their experience. But what does digital really mean?
Forecasting Everything Important for Contact Centers: Volumes, Agent Shrinkage, AHT, and Now, Customer Experience To develop a solid contact center plan, it is important to forecast several different metrics well. Learn how in this recorded webinar.
Planning, Modeling, and Decision-Making in Your Complex Contact Center OperationIn this session, we’ll discuss important categories of metrics that aid decision-makers, and we will delve into the forecasting and analysis of complex contact center networks.
A dynamic discussion, featuring the latest Australian market research from IDC, to understand the forces behind the digital transformation journey and gain insights into specific actions that can be taken to deliver value at the velocity of business.
October 20-22 at Marriott Resort | Gold Coast, Australlia
7601 Interactive WayIndianapolis, Indiana 46278USACall: +1 800.267.1364
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