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Key Contact Center Trends and Priorities for the Upcoming Year – How you can be readyHear from industry experts in this recorded web event.
Web Event: Best Practices for Evaluating and Selecting a New Contact Center SolutionListen to this recorded web event to hear from industry experts.
Web Event: Making the Business Case for Moving Your Contact Center to the CloudThis recorded web event will help you determine if the cloud makes sense for your business.
Weekly Live Web Demonstration - CaaS Small CenterEvery Wednesday at 1:00 p.m. Eastern
Weekly Live Web Demonstration - Contact Center SolutionsEvery Wednesday at 11:00 a.m. Eastern
5 Viewpoints on Collections Compliance in 2012Hear from a group of ten ARM industry professionals about the future trajectory of major compliance issues in 2012.
An Expert's View: Training and Managing Home Based AgentsHear from Sally Hurley, President and Co-Founder of VIPdesk, the pioneer of the virtual call center model, to learn training and managing home-based agents essentials.
Ask an Expert: Virtual Customer Care. When Is It Right For You?Should your business trade in its brick-and-mortar call center for a new virtual model?
Avaya/Nortel - What Does This Mean to Us?Hear from industry and independent expert Steve Leaden as he outlines his recommendations during this webinar brought to you by TRCA and sponsored by Interactive Intelligence.
Bay Bridge Decisions Webinar Part1: Capacity Planning for BackofficeIn this webinar you will learn how to use what data you have to create a usable capacity plan for your backoffice work
Bay Bridge Decisions Webinar Part2: Learning to ShareDuring this session we will look at different ways to approach the capacity plan that invite realistic input from the entire organization and help everyone take ownership in the plan
Bay Bridge Decisions Webinar Part3: Contact Center MetricsIn this session, we will describe some of the standard contact center metrics; describe ways that they have messed up some very big operations, and ways to improve center planning and reporting
Bay Bridge Decisions Webinar Part4: How to Improve Operation EfficiencyIn this webinar we will discuss long term planning analysis approaches
Better Policyholder Experience Through the Voice of the CustomerFind out what insurance customers value most when it comes to their insurance companies’ technological prowess
Cloud-based Communications: Do you know why?This webinar will expore the value and importance of a CaaS solution for your business, as well as tackle the common questions associated with choosing a CaaS vendor.
Contact Center CaaS Deployments – Low/no upfront costs, reduced IT requirements, shorter implementation times. Is it reality?Find out how CaaS solutions can reduce your capital expenditure and eliminate ongoing costs for maintenance, support and software upgrades, plus enhance the customer experience.
Contact Center in the Cloud - How Much Control Will I Have?We'll help you dig deeper into the impact that "taking control" with a cloud-based solution can have on your business so you can make the right decision.
Forecasting Everything Important for Contact Centers: Volumes, Agent Shrinkage, AHT, and Now, Customer Experience To develop a solid contact center plan, it is important to forecast several different metrics well. Learn how in this recorded webinar.
Lessons from the Modern Contact CenterLearn how to bring expertise honed in the contact center to the rest of the enterprise.
Let’s Get Social: Best Practices in Utility Outage CommunicationsLearn how outage communications are impacting utilities and how many are implementing plans, including social media, to keep customers in touch with accurate and up-to-date information when outages occur.
Leveraging Microsoft Lync and the Customer Interaction CenterEver thought you’d hear about saving $1 million dollars a year by rolling out a unified communications solution throughout your organization?
Remote Agents: Taking Full Advantage of the IP Contact CenterLearn how you can extend your contact center beyond the walls of an office to incorporate the most effective resources available.
TCPA Compliance and Technology Watch this recorded webinar and learn about TCPA compliance.
The Key to Receivables Management Success? A Thousand Dynamic WorkflowsListen to this recorded webinar and hear how to make workflows improve your receivables operations.
The Latest Call Center Technology on a Limited Budget: Communications as a Service (CaaS)Find out how you can gain access to the latest in call center technology NOW, instead of spending today’s limited budgets to keep old systems running.
The State-of-the-Art Insurance Contact Center: The Evolution from Call Center to Communications CenterIn today's "anywhere, anytime" customer-focused insurance business environment, operating a high-performance contact center is more important than ever. Listen to this webinar on demand.
Virtual Event – Implementing Microsoft Lync in the EnterpriseView this recorded virtual event from Microsoft.
Virtual Event: Next Generation Contact CentersYou’ll come away from this deep-dive experience with a path forward into the customer contact infrastructure for your enterprise’s future.
Webinar: The Secret to Building a Lasting RelationshipProactive Communications: Outbound’s Friendly Face
Webinar: World-class Contact Centers: Deliver Better Customer Experiences through Multichannel IntegrationView this exclusive Webinar jointly produced by RightNow and Interactive Intelligence.
Webinar:Building an ROI model for Your Cloud-Based Contact CenterThis recorded webinar discusses why cloud ROI can vary significantly relative to its on-premise alternative depending on your specific situation and requirements.
Webinar-IT-Compliance-Data-Security-WorkshopIf your company isn't focused on compliance and data security, more than just your reputation is at risk.
Where is the ROI in Unified Communications?Businesses lose significant time and money from human errors and latency. Hear Interactive Intelligence CEO Dr. Don Brown share how Communications-Based Process Automation (CBPA) can benefit your business.
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