**RESCHEDULED** Friday, August 20, 2010 - Media Server - Features and Functionality
This webinar will explore and explain newer features of the Interaction Media Server and how those features have been designed to enhance Interaction Center System functionality. The webinar will also illustrate Media Server's role in various IC deployment scenarios.
|
Presented at: Noon EDT |
|
Presenter: Chris Sisson |
================================================================
Thursday, September 16, 2010 - What's New with Interaction Recorder?
The Interaction Recorder Client has a new look and feel. Common operational functionality has now been consolidated into one intuitive interface. Join us for this informational webinar to learn how you can now create questionnaires and score recordings, create intuitive searches, and organize your recordings all in one easy-to-use interface.
|
Presented at: Noon EDT |
|
Presenter: Matt Goff |
================================================================
Thursday, October 21st, 2010 - How to Setup, License and Provision the IC Soft Phone
In this webinar, we will explain the differences between the IC Sip Soft Phone and a Remote Client and how each Client provides a distinct class of service to the End Users. We will also demonstrate the steps and procedures for setting up, deploying, licensing, provisioning, as well as tips and tricks associated with the CIC Sip Soft Phone.
|
Presented at: Noon EDT |
|
Presenter: Gene Hafley |
================================================================
Friday, November 5, 2010 - Using IceLib to Interact with Custom Handlers
This webinar will discuss using IceLib to initiate custom handlers, send CustomRequests, receive CustomResponses, and receive notifications of CustomMessages.
|
Presented at: Noon EDT |
|
Presenter: Matt Goff |
================================================================
Thursday, December 16, 2010 - What's New in Education for 2011?
In this webinar, we will look at changes to the certification programs, SDF, and new classes that are on the horizon for 2011.
|
Presented at: Noon EDT |
|
Presenter: Cindy Phillips |
================================================================
For more information or registration details, please email: Education