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Prerequisite Requirements for ICCE & ICCS 

 

ICCE and ICCS are technical certification programs with exposure to Microsoft Windows 2000/2003and various networking concepts, therefore, all students must have knowledge/experience in the following areas:

    • Windows Server Environment
    • IP Networks – network management, routing, switching
    • Basic knowledge of VoIP, telecommunications, and VoIP protocols
    • Basic familiarity with IP PBX systems

To further maximize the student's potential for successful completion of the certification program, each student is expected to:

    • Be fluent in spoken and written English language.
    • Have been designated as an installer and/or administrator of Customer Interaction Center.

 

Please email Education with questions.

 
     
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