ICCE and ICVP are technical certification programs with exposure to Microsoft Windows 2000/2003and various networking concepts, therefore, all students must have knowledge/experience in the following areas:
o Windows Server Environment
o IP Networks – network management, routing, switching
o Basic knowledge of VoIP, telecommunications, and VoIP protocols
o Basic familiarity with IP PBX systems
To further maximize the student’s potential for successful completion of the certification program, each student is expected to:
Ø Be fluent in spoken and written English language.*
Ø Have been designated as an installer and/or administrator Customer Interaction Center.
Please email Education with questions..