ICCE and ICCS are technical certification programs with exposure to Microsoft Windows 2000/2003and various networking concepts, therefore, all students must have knowledge/experience in the following areas:

• Windows Server Environment
• IP Networks – network management, routing, switching
• Basic knowledge of VoIP, telecommunications, and VoIP protocols
• Basic familiarity with IP PBX systems

To further maximize the student's potential for successful completion of the certification program, each student is expected to:

• Be fluent in spoken and written English language.
• Have been designated as an installer and/or administrator of Customer Interaction Center.

Please email Education with questions.