ICCE and ICVP are technical certification programs with exposure to Microsoft Windows 2000/2003and various networking concepts, therefore, all students must have knowledge/experience in the following areas:

o    Windows Server Environment

o    IP Networks – network management, routing, switching

o    Basic knowledge of VoIP, telecommunications, and VoIP protocols

o    Basic familiarity with IP PBX systems

To further maximize the student’s potential for successful completion of the certification program, each student is expected to:

Ø  Be fluent in spoken and written English language.*

Ø  Have been designated as an installer and/or administrator Customer Interaction Center.

Please email Education with questions..