Recorded 2013

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What's new in Interaction Center 4.0 - SU3
(with Paul Simpson, recorded 3/21/2013)
Learn about new features included in IC 4.0 SU3, such as: where to find updates, special notices, new installs, new features, integrations and support for future releases.

Recorded 2012

Education, Passport to Success!
(with Sarah Blatnik, recorded 5/24/2012)
Demonstration of the Education Passport.  Discussion on E-Learning, and other great features of the Passport for online training.

What's New in Interaction Center 4.0 SU1!
(with Marianne, recorded 5/10/2012)
A webinar on all that is new in IC 4.0 SU1.  (This webinar begins with 4:20 minutes of audio prior to the start of the Powerpoint presentation.)

Recorded 2011

• Education in 2011, What's New?: A brief discussion on the SDF program, 4.0 certification, IPA for Operations, EasyScripter training, Web-based offerings, Online Passport price increase, Education automation project, and the Mobile classrooms. (Recorded 1/2/2011)
• IC 3.0 SU10: A webinar on what is contained in IC 3.0 SU10 NPT (New Patch Target). (Recorded 12/23/2010)
• IC 3.0 SU12: A webinar on what is new in IC 3.0 SU12. (Recorded 7/7/2011)
• IC 3.0 SU13: Agenda topics include New Interaction Web Portal and New integration to LiveLOOK and many other new features of SU13. (Recorded 10/13/2011)
• Interaction Client , Best Practices for Personalizing: (v3.0) This webinar will provide an overview of best practices for personalizing the Interaction Client, including Client buttons, configuration, and Response Management. (Recorded 3/29/2011)
• I Conference, You Conference, We all Conference: (v3.0) Learn how to install and configure Interaction Conference on your CIC server and install and configure the web components needed on the web server. (Recorded 4/21/2011)
• Interaction Monitor Product Overview and Features: (v3.0) This webinar will provide an overview of Interaction Monitor as a centralized monitoring tool for Interactive Intelligence products. (Recorded 2/17/2011)
• Interaction Optimizer 3.0 New Features and Updates: (v3.0) This webinar will provide an overview of the new features and updates for Interaction Optimizer 3.0. (Recorded 5/25/2011)
• Interaction Recorder, Building Effective Questionnaires: (v3.0) An organized approach to creating questionnaires within Interaction Recorder. (Recorded 9/22/2011)
• Modifying Flexible Fields and Record Retention Values for Standard Reports: (v3.0) This webinar will discuss which standard reports contain flexible fields and how to modify them.  It will also cover record retention practices for the xIC database and how to adjust these values for individual report logging systems. (Recorded 5/19/2011) 

Recorded 2010

• Custom Handler from IPA: (v3.0) This webinar will cover the Run Handler functionality in Interaction Process Automation, demonstrate how to configure a Run Handler action in IPA Designer, and how to use the Process Automation tools in Interaction Designer in conjunction with the Lookup tool to retrieve User attributes from Directory Services and return data for use in IPA. (Recorded 6/10/2010)
• Dialer Rules and Policies, Did you know?: (v3.0) In the ever growing realm of dialer requirements, Interaction Dialer is giving administrators more and more controls to customize and automate their dialer processes. We will discuss solutions to some of the most commonly requested tasks as well as recent upgrades to Interaction Dialer's capabilities. Did you know that you can use rules or policies to: dynamically change the caller ID information using a column from the call list; change a call list filter automatically; increment contact list fields. (Recorded 5/7/2010)
• IC 3.0 SU8: (v3.0) A webinar on what is contained in IC 3.0 SU8 (Recorded 2/25/2010)
• IC 3.0 SU9: (v3.0) A webinar on what is contained in IC 3.0 SU9 (Recorded 5/13/2010)
• IceLib Interacting with Custom Handlers and .Net Applications: (v3.0) This webinar will discuss using IceLib to Initiate custom handlers, send CustomRequests, receive CustomResponses, and receive notifications of CustomMessages. (Recorded 10/21/2010)
• Interaction Migrator Utility: (v2.2/2.3/2.3.1/2.4/3.0) The Interaction Migrator is a versatile, release-independent utility that exports and imports IC configuration data and custom handlers. This utility is used to move User, Workgroup, Station accounts from one server to another CIC server with minimal effort.  This Webinar will explore the used and practicality of the Interaction Migrator Utility. (Recorded 11/4/2010)
• Interaction Optimizer SU8 Overview: (v3.0) This webinar will cover the features new to Optimizer in SU8, including Agent Preferences and IC Business Manager. Also discussed will be the best practices around these features. (Recorded 4/8/2010) 
• Interaction Recorder, Whats NEW?: (v3.0) The Interaction Recorder Client has a new look and feel.  Common operational functionality has now been consolidated into one intuitive interface.   Join us for this informational webinar to learn how you can now create questionnaires and score recordings, create intuitive searches, and organize your recordings all in one easy-to-use interface. (Recorded 9/16/2010)

Recorded 2009

• Dialer SU5 Overview: (v3.0) Service Update 5 for Dialer 3.0 will add several new features and changes to the previous configuration methods:Improved contact list management, Enhanced base script configuration, Effective Dialer Overview Supervisor view, Interaction Scripter .NET. (Recorded 10/1/2009)
• Interaction Attendant Advanced Operations: (v3.0) During this 1-hour session we discuss several advanced operations within Interaction Attendant, covering use of the Multi-Action Container, Caller Data Entry, and DB Query operations in conjunction with several other more common operations. (Recorded 7/16/2009)
• IC 3.0 SU4: (v3.0) A webinar on what is contained in IC 3.0 SU4 (Recorded 2/4/2009)
• IC 3.0 SU5: (v3.0) A webinar on what is contained in IC 3.0 SU5 (Recorded 6/11/2009) 
• IC 3.0 SU6: (v3.0) A webinar on what is contained in IC 3.0 SU6 (Recorded 8/4/2009)
• Interaction Optimizer SU7 Overview: (v3.0) Service Update 7 for Interaction Optimizer 3.0. (Recorded 12/3/2009) 
• Introduction to Speech Recognition: (v3.0) This webinar shows the construction of a grammar file to accept a user’s request for a music style and media format. It then shows the construction of a handler which uses this grammar file to parse the caller’s spoken input, separating the style and the format from the rest of their utterance. The ASR engine used was Nuance 8.5, but any supported ASR engine could have been used. We made use of the handler Reco toolset when designing the handler. (Recorded 10/29/2009)
• Localization: (v3.0) This webinar will uncover all the details you have been wanting to know about Localization. The session will include everything from ordering, configuring and even how to make your client work properly. We will also discuss what is happening under the covers of localization. (Recorded 8/27/2009)