ININ Education Services is announcing its first ever specialist designation exclusively for ININ Customer operational users and administrators of Interactive products.  Achieving this specialization is evidence to the industry of your proficiency in working with Interactive platform products.

Audience

This specialization is intended for Contact Center Managers, Supervisors, and Administrators of CIC Systems.

Requirements

To achieve this designation, you must complete three courses from the following list (please note that two classes can be from version 3.0 and one must be version 4.0):

• IC Administration for Operations 3.0
• Interaction Center Administration 4.0
• Interaction Attendant 3.0
• Interaction Attendant Configuration 4.0
• Interaction Dialer for Administrators 3.0

  (4.0 will be included once it is available)
• Optimizer for Administrators Web-Based 3.0

  (4.0 will be included once it is available)
• Interaction Optimizer Deployment & Administration 3.0

  (4.0 will be included once it is available)
• Interaction Recorder Administration 3.0
• Interaction Recorder Administration 4.0
• IPA Bootcamp 3.0 or IPA Design and Implementation 3.0
• IPA Certified Specialist (IPACS) Training 4.0

Benefits 

Besides showing your employer and the industry that you have achieved a high-level of proficiency working with Interactive platform products, the specialist designation provides you with a logo that you can put on your resume, business cards, and signature line; a lapel pin; and 50% off the Online Passport for your entire organization.  In addition to these, you will receive an invitation to our ININ Education Services Customer Advisory Panel.  As a member of this panel, you will have an opportunity to help us improve our courses by providing valuable input based on your knowledge of your industry, Interaction Center, and Interactive Intelligence training courses.