Please note our course names are changing for version 4.0 to help make it easier to find the course you want to attend.  We've included a list below of the current course names and what the new 4.0 name will be to assist you in this transition. If you have any questions, please contact education@inin.com

Version 3.0 Name	Version 4.0 Name
ICCE Bundle	Interaction Center Certified Engineer (ICCE) Part 1 & 2
CIC Installation & Configuration	Interaction Center Certified Engineer (ICCE) Part 1
VoIP Deployment Bootcamp for CIC	Interaction Center Certified Engineer (ICCE) Part 2
IC VoIP Professional Bootcamp	Interaction Center Core Specialist (ICCS) Bootcamp
IC Handler Development	Interaction Center Handler Developer (ICHD) Training
Advanced Handler Development	Interaction Center Advanced Handler Development
Optimizer Deployment & Administration	Interaction Optimizer Certified Specialist (IOCS) Training
Optimizer for Administrators	Interaction Optimizer Administration
Interaction Dialer for Administrators	Interaction Dialer Administration
Interaction Dialer Installation & Configuration	Interaction Dialer Certified Engineer (IDCE) Training
IPA Design & Implementation	IPA Certified Specialist (IPACS) Training
Interaction Recorder Administration	Interaction Recorder Administration
ICELib Concepts	Interaction Center IceLib Developer (ICID) Training
Interaction Attendant	Interaction Attendant Configuration
IC Administration for Operations	Interaction Center Administration
Implementing Speech for the IC Platform	Interaction Speech Certified Specialist (ISCS) Training
IC Reporting Workshop	Interaction Center Reporting