Interaction Client CBTs - What is available & How to access

Available Interaction Client CBTs (Computer Based Training)

In addition to the existing free CBTs, Education Services now has many additional CBTs available in the Online Passport. If you have any questions regarding the CBTs please contact Education.

These CBTs are completed at the user's desk and can be offered as stand-alone training or as part of a more comprehensive classroom training experience. This training is designed for the end-users of our products.

Instructions to access the FREE CBTs are located at the bottom of this webpage.

3.0 .NET Client Basics CBT - Free
The 3.0 .NET Client Basics CBT is an interactive tutorial designed to give users a basic understanding of the telephony features of the 3.0 .NET Client in about 1 hour. It covers basic call handling, voice mail, transferring calls, and conferencing calls.
2.3 Interaction Client CBT - Free
The 2.3 Interaction Client CBT is an interactive tutorial designed to give users a complete understanding of the Win32 Interaction Client in about 2 hours. It covers complete phone functionality, conference calls, transferring calls, voice mail, chat sessions, unified messaging, monitoring and working with workgroups, supervisory functions, directories, speed dial, customizing the client.
2.4 .NET Client Basics CBT - Free
The 2.4 .NET Client Basics CBT is an interactive tutorial designed to give users a basic understanding of the telephony features of the 2.4 .NET Client in about 1 hour. It covers basic call handling, voice mail, transferring calls, and conferencing calls.

The following CBTs are available in the On-Line Passport. Go to Online Passport for more information and pricing.

3.0 .NET Complete CBT
This CBT includes everything that is in the 3.0 .NET Client Basics CBT described above, plus working with voicemails, working with other queues and workgroups, directories and speed dial, configuring rules and pages, and how to customize your client.
2.4 .NET Complete CBT
This CBT includes everything that is in the 2.4 .NET Client Basics CBT described above, plus working with voicemails, working with other queues and workgroups, directories and speed dial, configuring rules and pages, and how to customize your client.
3.0 Outlook Client CBT
This CBT is an interactive tutorial designed to give users of the Outlook Client a basic understanding of the telephony features of the 3.0 Outlook Client. It covers basic call handling, voice mail, transferring calls, and conferencing calls.
2.4 Outlook Client CBT
This CBT is an interactive tutorial designed to give users of the Outlook Client a basic understanding of the telephony features of the 2.4 Outlook Client. It covers basic call handling, voice mail, transferring calls, and conferencing calls.
3.0 Interaction Supervisor CBT
This CBT is an interactive tutorial designed to give users of the Interaction Supervisor a complete understanding of its features and functionality. It includes monitoring queues, setting alerts, managing graphs, working with agents, listening to a call, joining a call, coaching an agent, running reports, monitoring the system, monitoring workgroups.
3.0 Interaction Recorder CBT
This CBT is an interactive tutorial designed to give users of the Recorder Client a complete understanding of its features and functionality. It includes customizing local client, working with all interaction types, how to work with Query Builer, create rankings, questionnaires, how to score a recording, and how Interaction Supervisor works with the Recorder Client to view statistics, create alerts and view a score report.

How to access the FREE CBTs:

Indirect and Direct Customers and ININ Partners may access via the ININ University website:

1. In order to access the free CBTs, please click here https://university.inin.com and enter the following login credentials: User Name: guest Password: guest
2. Click on the date next to the CBT you wish to access.
3. Under Units, click on the name of the CBT.
4. The CBT will launch and you can begin taking the course.