Instructor Led Course Description

Interaction Dialer Installation and Configuration 3.0	Schedule
Interaction Optimizer Deployment & Administration 3.0	Schedule
IC VoIP Professional Bootcamp 3.0	Schedule
IC Administration for Operations 3.0	Schedule
Implementing Speech for the IC Platform	Schedule
IC Reporting Workshop - Web Based	Schedule
Interaction Dialer for Administrators 3.0 - 4-Day	Schedule
Interaction Recorder Administration 3.0	Schedule
Interaction Optimizer for Administrators - Web Based	Schedule
IPA Design and Implementation	Schedule
Interaction Center Certified Engineer (ICCE) Training - Part 1 4.0	Schedule
Interaction Center Certified Engineer (ICCE) Bootcamp - Part 2 4.0	Schedule
Interaction Center Handler Developer (ICHD) Training 4.0	Schedule
Interaction Optimizer Certified Specialist (IOCS) Training 4.0	Schedule
Interaction Center Administration 4.0	Schedule
IPA Certified Specialist (IPACS) Training 4.0	Schedule
Interaction Center Advanced Handler Development 4.0	Schedule
Interaction Attendant Configuration 4.0	Schedule
Interaction Recorder Administration 4.0	Schedule
Interaction Center Core Specialist (ICCS) Bootcamp 4.0	Schedule
IceLib Concepts 4.0	Schedule

PLEASE READ: Enrollments are on a first-come, first-serve basis. The website is updated as soon as classes fill. Registrations will not be accepted for classes which have reached the maximum enrollment. We will not reserve a seat in a class without a fully completed registration.
Our classes fill up fast so register as soon as possible to ensure a seat in the class of your choice.