Instructor Led Course Description

MIC Installation and Administration	Schedule
Adv Handler Development 3.0	Schedule
IC Handler Development 3.0	Schedule
Interaction Dialer Installation and Configuration 3.0	Schedule
ICELib Concepts 3.0	Schedule
Interaction Optimizer Deployment & Administration 3.0	Schedule
Interaction Attendant 3.0	Schedule
Interaction EasyScripter Development 3.0	Schedule
Interaction Scripter Development 3.0	Schedule
CIC Installation & Configuration 3.0	Schedule
IC VoIP Professional Bootcamp 3.0	Schedule
VoIP Deployment Bootcamp for CIC 3.0	Schedule
IC Administration for Operations 3.0	Schedule
Essentials of Interaction Feedback 3.0	Schedule
Contact Center Best Practices - Web Based	Schedule
Implementing Speech for the IC Platform	Schedule
IC Reporting Workshop - Web Based	Schedule
IPA Consulting Methodology 3.0	Schedule
IPA Bootcamp 3.0	Schedule
Interaction Recorder Deployment 3.0	Schedule
Interaction Dialer for Administrators 3.0 - 4-Day	Schedule
Customizing CIC Reports with Crystal Reports - Web Based	Schedule
Interaction Recorder Administration 3.0	Schedule

PLEASE READ: Enrollments are on a first-come, first-serve basis. The website is updated as soon as classes fill. Registrations will not be accepted for classes which have reached the maximum enrollment. We will not reserve a seat in a class without a fully completed registration.
Our classes fill up fast so register as soon as possible to ensure a seat in the class of your choice.