For Contact Center Director, Contact Center Manager/Supervisor, Contact Center Business Planner/Analyst/Forecaster, IC System Administrator, Workforce Management Manager/Analyst

This web-based workshop provides attendees the knowledge to leverage Interaction Center technology and available reporting metrics to best evaluate past performance and to assist in process improvement and forecasting in the future. The course will focus on data fields available in Interaction Supervisor® Historical Reports, and allow students to discern the meaningful metrics for their organizations.

Students are invited to bring specific business scenarios to be used in discussions surrounding reports available and customizations made through Report Assistant.

To download the information sheet, click: Interaction Center Reporting Workshop - Web-Based

For more information, please email: Education