2010 - 3.0 Certification Requirements
| To obtain this certification: |
You must successfully complete: |
| Interaction Center Certified Engineer (ICCE) |
1) CIC Installation & Configuration
2) VoIP Deployment Bootcamp for CIC |
| Interaction Center VoIP Professional (ICVP) |
1) IC VoIP Professional Bootcamp |
Interaction Dialer Certified Engineer (IDCE)
|
1) ICCE or ICVP
2) Interaction Dialer Installation & Configuration |
| Interaction Optimizer Certified Specialst (IOCS) |
1) Interaction Optimizer Deployment & Administration |
| Interaction Center Handler Developer (ICHD) |
1) Interaction Center Handler Development |
| IPA Certified Specialist (IPACS) |
1) IPA Bootcamp |
| IPA Certified Consultant (IPACC) |
1) IPA Consulting Methodology |
| Interaction Speech Certified Specialist (ISCS) |
1) Interaction Center Handler Development
2) Implementing Speech for the IC Platform |
| Interaction Recorder Certified Specialist (IRCS) |
1) Interaction Recorder Deployment |
For a pdf containing this information: 2010 Certification Requirements