2011 - 4.0 Certification Requirements
| To obtain this certification |
You must successfully complete: |
|
Interaction Center Certified Engineer (ICCE) |
- Interaction Center Certified Engineer (ICCE) Training - Part 1
- Interaction Center Certified Engineer (ICCE) Bootcamp - Part 2
|
| Interaction Center Core Specialist (ICCS) |
- Interaction Center Core Specialist (ICCS) Bootcamp
|
| Interaction Center Dialer Certified Engineer (IDCE) |
- Interaction Center Certified Engineer (ICCE)
OR
- Interaction Center VoIP Professional (ICVP)
OR
- Interaction Center Core Specialist (ICCS)
AND
- Interaction Dialer Installation and Configuration
|
| Interaction Center Handler Developer (ICHD) |
- Interaction Center Handler Developer (ICHD) Training
|
| Interaction Optimizer Certified Specialist (IOCS) |
- Interaction Optimizer Certified Specialist (IOCS) Training
|
| IPA Certified Specialist (IPACS) |
- IPA Certified Specialist (IPACS) Training
|
| Interaction Speech Certified Specialist (ISCS) |
- Interaction Center Handler Developer (ICHD)
- Interaction Center Certified Specialist (ISCS) Training
|