If you start or continue your certification process in 2011-2012, this table shows what classes you will need in order to update or complete your Interactive Intelligence certification to 4.0.
| If your current certification status is: |
Then you must successfully complete: |
| I am currently 3.0 ICCE certified. |
- For engineers who have obtained the 3.0 ICCE certification, you must complete the Interaction Center 4.0 Certification Update course and exam.
|
| I am a CIC partner and not currently certified. I need to be certified in 4.0 CIC (ICCE). |
- Interaction Center Certified Engineer (ICCE) Training - Part 1 4.0
- Interaction Center Certified Engineer (ICCE) Bootcamp - Part 2 4.0
|
| I am a direct customer with a CIC system and need to be certified. |
- Interaction Center Core Specialist (ICCS) Bootcamp 4.0
|
| I am certified in a version of CIC prior to 2.4 and need to update my certification to 4.0. |
- Interaction Center Certified Engineer (ICCE) Training - Part 1
- Interaction Center Certified Engineer (ICCE) Training - Part 2
|
| I have attended 2.4 IC Installation & Configuration and/or 2.4 IC System Administration but didn’t complete my 3.0 ICCE certification. |
- Interaction Center Certified Engineer (ICCE) Training - Part 1
- Interaction Center Certified Engineer (ICCE) Training - Part 2
|
| I am not certified but attended and passed Fundamentals of VoIP. |
- Interaction Center Certified Engineer (ICCE) Training - Part 1
- Interaction Center Certified Engineer (ICCE) Training - Part 2
|
| I am an ICELib developer. I need to be certified in ICELib 4.0 |
- Interaction Center ICELib Developer (ICID) Training
|