If you start or continue your certification process in 2010, this table shows what classes you will need in order to update or complete your Interactive Intelligence certification to 3.0.
| If your current certification status is: |
Then you must successfully complete: |
| I am currently 2.4 ICCE certified. |
There is no 3.0 certification upgrade requirement for engineers who have achieved ICCE certification in CIC 2.4. We do recommend, however, that you familiarize yourself with the changes to the product by reviewing the 3.0 Release Notes and other documentation. 3.0 Documentation |
| I am a CIC partner and not currently certified. I need to be certified in 3.0 CIC (ICCE). |
CIC Installation & Configuration
VoIP Deployment Bootcamp for CIC |
| I am a direct customer with a CIC system and need to be certified. |
Interaction Center VoIP Professional Bootcamp
|
| I am certified in a version of CIC prior to 2.4 and need to update my certification to 3.0. |
CIC Installation & Configuration (or CIC Installation & Configuration test-out)
VoIP Deployment Bootcamp for CIC |
| I am core certified in CIC 2.4 but have not taken the VoIP Bootcamp. |
VoIP Deployment Bootcamp for CIC |
| I have attended 2.4 IC Installation & Configuration and/or 2.4 IC System Administration but didn’t complete my 2.4 core certification. |
CIC Installation & Configuration test-out (or CIC Installation & Configuration instructor-led training)
VoIP Deployment Bootcamp for CIC |
| I am not certified but attended and passed Fundamentals of VoIP. |
CIC Installation & Configuration
VoIP Deployment Bootcamp for CIC test-out (or VoIP Deployment Bootcamp for CIC instructor-led training)
|