How important is the ability to service and support your customers in a multichannel environment? Below are the results from a consumer survey that were reviewed during a recent Web event, Key 2014 Contact Center Trends and Priorities – How you can be ready. The results clearly show the value of a multichannel contact center. As an insurer, have you given consideration to offering multichannel service to your customers?
Please rate the value of each of the following being available for you to use when you are interacting with that company’s customer service or support:
(Results displayed include a response of ‘Extremely [...]