When most companies think about business process automation (BPA), they think about customer-facing or “production” processes. Most companies that I’ve worked with are concerned with improved cycle times, cost reductions for operational areas, improved efficiencies for contact centers, and reduction of manual processes for transactional areas. However there are many other opportunities that your organization can benefit from by looking at internal processes.

One example that comes to mind is the human resources (HR) department. Most HR departments have defined, repeatable processes, such as employee onboarding, employee separation, and employee moves. These are ideal for automation and can lead to [...]