I work with companies every day that use email not only as a business communications tool but to initiate work processes. Is your company using emails to kick off manual back office processes? I am willing to bet that a majority of companies have adopted email as a means to trigger processes.
There are several problems that companies face when using email as a way to manage workflow in the back office, including:
Visibility -Once an email is sent it is hard to keep track of what is going on with that piece of work. Someone will have to manually [...]