The utility industry’s workforce is aging and this poses a huge risk in the coming years. Experience, understanding and know-how built up over decades resides with employees who’ve worked at a single utility company for most or their entire career. These employees are human knowledge banks, and as they retire, their loss leaves a gaping hole known as “brain drain.”
Utilities everywhere face the same issue – and many have failed to recruit new talent to replace their aging workforce. Approximately 60% of the utility industry workforce across the globe is over the age of 40 and many will retire [...]
How important is mobility to your utility customers? Today, customers expect convenience, customization and self-service – wherever and whenever! Expectations have been set by other industries that this ease of access translates to mobile access. This will continue to be a market force in the utility industry that will challenge those without apps to deploy them – and those with apps to keep improving them.
As an IT Manager at a utility, your objectives are many. In addition to improving the customer experience, you are also being tasked with building and maintaining theses mobile apps in a way that allows [...]
For those of you responsible for utility outage communications, I ask you this: how confident are you in your ability to communicate with customers should such a crisis occur?
With a growing body of evidence suggesting that storms will worsen – and in light of the recent devastation caused by hurricane Sandy – the time is ripe to re-evaluate your outage communications plan.
And if you’re still in doubt, one only needs to point to the fall-out from Sandy when utility companies such as Long Island Power Authority were not prepared. So don’t be left in the dark or worse [...]