Last week I spent some time at an event on ‘big data’ in the insurance industry. The one-day seminar featured speakers from Gartner, IBM, and panelists from insurance technology providers and carriers. Throughout the sessions, interesting and innovative ideas were presented around the concept of making the most of the data and the business intelligence we have. With that said, I saw three main themes:
How to use this data for predictive insight How to assess risk and fraudulent activity How to remain competitive and profitable
What I found interesting was that of all these concepts, very few presenters spoke [...]
The mainframe computer debuted in the 1960s. These machines were very simple in nature, but took up an entire room and required a tremendous amount of power. I’m sure the engineers behind them never would have imagined that the same technology would become a commodity and also end up in the palm of a person’s hand. The smartphone, and certainly now the tablet, have changed the way business is done. Subsequently, now that Internet availability is so common, it’s hard to imagine that the desktop would potentially be rendered unnecessary.
As a network admin, infrastructure planning and scalability preparation is [...]
Welcome to my first post in The Tech Lounge! My name is Travis Gillison, and I have been employed as a member of the Product Integration Team within Testing since November of 2007. During my tenure, I have had the opportunity to see how our product is used in the field, and subsequently, how it has changed. This has enabled me to glean a thorough understanding of what we do here at Interactive Intelligence. I get the “bird’s eye view” of our software.
You may not know this, but most of the new features and changes made within our Service [...]
The purpose of this checklist is to help you determine whether you should or should not make social media the next big channel of support in your customer service strategy.
Is your business a BtoB or BtoC? If you are a business to consumer company, then the odds are much higher that you will need to support social media. Statistics show that consumers are the dominant user of social media over employees in a business. And the top two reasons are very straightforward – productivity and security. IT departments have been instructed to lock employees out of social networking [...]