As 2011 comes to a close, it is always good to be introspective about things that you have done over the year.  In order for your business to remain competitive, functional and efficient, it is important to continually monitor your processes and operations.  It is also good to audit security policies.

One thing I have noticed is over the last decade, the remote worker is becoming increasingly abundant.  One of our customers, VIPdesk, modified their entire business model to adjust for remote workers.  They found that remote workers were typically more educated, and had lower attrition rates than traditional contact [...]