The mainframe computer debuted in the 1960s.  These machines were very simple in nature, but took up an entire room and required a tremendous amount of power.  I’m sure the engineers behind them never would have imagined that the same technology would become a commodity and also end up in the palm of a person’s hand. The smartphone, and certainly now the tablet, have changed the way business is done. Subsequently, now that Internet availability is so common, it’s hard to imagine that the desktop would potentially be rendered unnecessary.

As a network admin, infrastructure planning and scalability preparation is [...]

Welcome to my first post in The Tech Lounge! My name is Travis Gillison, and I have been employed as a member of the Product Integration Team within Testing since November of 2007. During my tenure, I have had the opportunity to see how our product is used in the field, and subsequently, how it has changed.  This has enabled me to glean a thorough understanding of what we do here at Interactive Intelligence.  I get the “bird’s eye view” of our software.

You may not know this, but most of the new features and changes made within our Service [...]