Overview

The Insurance Blame Game

Posted on 26 April 2012 by

I recently ran across an article in Insurance Networking News highlighting a report by J.D. Power and Associates entitled the ‘2012 U.S. Auto Claims Satisfaction Study.’ The report reflected the lowest customer satisfaction scores related to auto claims in 3 quarters. The reason behind this drop…a delay in policyholder reports of claims as a result of the holiday season, causing a longer processing time. So, who is actually at fault for this decline?

My guess is there are various opinions and reasons as to why reports of claims were delayed…busy schedules for policyholders, lack of resources from the carrier side, [...]

Category: Best Practices, Contact Center, Enterprise IP Telephony, Insurance Technology | Leave a comment

The Disappearing Desktop

Posted on 3 April 2012 by

The mainframe computer debuted in the 1960s.  These machines were very simple in nature, but took up an entire room and required a tremendous amount of power.  I’m sure the engineers behind them never would have imagined that the same technology would become a commodity and also end up in the palm of a person’s hand. The smartphone, and certainly now the tablet, have changed the way business is done. Subsequently, now that Internet availability is so common, it’s hard to imagine that the desktop would potentially be rendered unnecessary.

As a network admin, infrastructure planning and scalability preparation is [...]

Category: Telephony Trends and Futures | Leave a comment