The term “cloud” has been so widely used and abused that confusion has hit an all-time high. Some say it even rivals the likes of “CRM.” The purpose of this post is to attempt to throw out a starting point to reference and solicit your thoughts, feedback and experiences so we can collectively create clarity around the topic and how it relates to the contact center.
So, what is this cloud thang anyway?
Below are the first two results that came up when searching Google Images for “cloud computing.”
The first is pretty straight forward. The [...]