Following up from our last post, we will start off by creating a WSDL file for our service. WSDL files describe our web service by defining what operations are permitted and what our input and output data should look like. In our case, we will create a web service that will receive a queue name and return some stats such as estimated wait time, available agents and how many calls are waiting in the queue. We can then consume this web service in any other applications that require this data.

Let give our webservice a name ‘GetQueueStats’ and proceed to [...]

Soap Listener is one of those products which is not talked about a lot but is one of the easiest ways to bring up a web service which talks to CIC. It runs as an ISAPI filter in IIS, filtering requests as they come in giving us ability to enhance the functionality of IIS. My environment uses Windows 2008 64bit running IIS 7 and it requires some additional tasks so we will talk a bit about installation in this post. In a series of posts, we will bring up a web service and get it to do something useful.

To [...]