Detailed Discovery Sessions have typically been conducted prior to implementation of a customer solution after contracts have been signed for a certain product or solution.  These sessions allow the services representatives of a vendor to configure and tailor a contact center solution to a customer’s specific environment.  The typical sales-to-implementation process would normally include the following and usually in this order:

1.)    Prospects determine internally the requirements of a solution2.)    They put out a request for proposal (RFP)3.)    Various vendors respond to the RFP4.)    Prospects short-list the vendors and ask them to present their solution5.)    Sometimes [...]