Press Releases for Australia and New Zealand

5 March 2012 -

Pepper Australia Goes Live With Phase 1 of Cloud-Based Interactive Intelligence-Powered Servicing Centre

5 October 2011 -

Survey Indicates More than Half of Australia and New Zealand Contact Centres Plan to Increase Technology Investments over Next 12 Months

Survey shows ANZ contact centres most likely to invest in customer relationship management, workforce management, Web chat/SMS, and social media technologies

14 April 2011 -

Interactive Intelligence Forges Cloud Sales Strategy with Appointment of Communications Australia as New Partner

30 March 2011 -

CRM Magazine Names Interactive Intelligence a 2011 Service Leader

11 February 2011 -

Interactive Appoints ANZ Project Manager and Services Consultant

8 December 2010 -

Interactive Intelligence Multichannel Contact Centre Software Now Available on Salesforce.com AppExchange 2

20 November 2010 -

Interactive Intelligence Offers Support for Microsoft Lync Server 2010

Solution streamlines communications for contact centre agents and business users

15 November 2010 -

Interactive Intelligence Launches Communications-as-a-Service Offering for Australian Organisations

Company provides Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business

27 October 2010 -

Interactive Intelligence Recruits Unified Communications Specialist as New ANZ Pre-Sales Engineer

12 October 2010 -

Toowoomba Regional Council Reinforces Commitment to Customer Service with Interactive Intelligence Deployment

2 September 2010 -

Interactive Intelligence Continues to Augment Market Presence with ANZ Inside Sales Appointment

19 August 2010 -

MEDIBANK HEALTH SOLUTIONS PRESCRIBES INTERACTIVE INTELLIGENCE FOR CONTACT CENTRE AUTOMATION

6 August 2010 -

Interactive Intelligence Appoints Application Engineer for Cloud Business

5 August 2010 -

North Sydney Council Deploys IP Communications Suite from Interactive Intelligence

14 July 2010 -

Interactive Intelligence Enhances Offering for Credit and Collection Industry

9 July 2010 -

Interactive Intelligence and Buzzient Partner to Offer Integrated Social Media Monitoring, Routing and Reporting Solution

12 April 2010 -

ANZ Presence Strengthens with Tecala Group Appointment

30 March 2010 -

CallTime Scoops Multiple Interactive Intelligence APAC Partner Awards

3 March 2010 -

Interactive Intelligence in Gartner's Leaders Quadrant - Contact Center Infrastructure

19 January 2010 -

Interactive Intelligence Appoints ANZ Senior Training Consultant

29 November 2009 -

ININ Appoints Sydney-Based Senior Pre-Sales Engineer

23 November 2009 -

ININ and RightNow to Release Integrated Solution for Improved Customer Interaction Management

18 November 2009 -

Interactive Intelligence Releases Interaction SIP Station™

16 November 2009 -

Hornsby Shire Council Deploys 500 Seat Interactive Intelligence Customer Interaction Centre

3 September 2009 -

Interactive Intelligence Wins Frost & Sullivan Innovation Award

24 August 2009 -

Interactive Intelligence Releases Interaction Conference™ 3.0

31 July 2009 -

Interactive Intelligence Reports 2009 Second Quarter Operating Results

14 July 2009 -

Teachers Credit Union Deploys Interactive Intelligence Unified Communications

22 June 2009 -

Interactive Intelligence Introduces Interaction Process Automation™

3 June 2009 -

Interactive Intelligence Announces Strategic Channel Partnership with Hood Sweeney Technology

16 April 2009 -

Interactive Intelligence Gears Up for ANZ UC Roadshow

6 April 2009 -

Interactive Intelligence Launches North Sydney Training Centre

12 March 2009 -

CallTime Scoops Interactive Intelligence Asia Pacific Partner Awards

25 February 2009 -

Interactive Intelligence Appoints ANZ Inside Sales Representative

4 February 2009 -

Shoalhaven City Council Deploys Interactive Intelligence Unified Communications Solution

19 January 2009 -

Interactive Intelligence Appoints ANZ Marketing Executive

4 December 2008 -

Charles Sturt University Commences UC Deployment With Interactive Intelligence

26 November 2008 -

Interactive Intelligence Adds SMS to All-in-One Multi-Channel Contact Centre Software Suite

26 August 2008 -

Interactive Intelligence Launches Local Certification Program

18 June 2008 -

Medical Equipment Manufacturer Selects Enterprise IP Telephony System from Interactive Intelligence

5 May 2008 -

Interactive Intelligence launches campaign for new ANZ channel partners

15 January 2008 -

Amtel Deploys New IP Contact Centre Software for Massey University