Brendan Maree, Managing Director – Australia, New Zealand and Pacific, Interactive Intelligence, said, “Communications Australia is a tier one integrator and has multiple resources with nearly 30 years’ experience in the call centre and telephony industries.  The combination of its optimised business processes coupled with its skills and national footprint in industry sectors ranging from resources and mining, financial services, healthcare, education and logistics, will provide Interactive Intelligence with the ability to effectively scale our national footprint.”

Interactive Intelligence offers Australian organisations an enterprise-grade premise, as well as cloud-based contact centre solution marketed as Communications-as-a-Service which provides mid-size to large contact centres and enterprises organisations with all the advantages of a hosted solution, while providing the functionality, reliability, security and control of a premise-based solution.

It includes a comprehensive set of on-demand services for contact centre automation, such as IVR, multichannel routing and recording, screen-pop, outbound/blended dialing offering all other dialing modes, quality monitoring, workforce management, desktop call control, desktop faxing, unified messaging, Web chat, post-call surveys, reporting and presence management.

Communications Australia partners with leading Unified Communications vendors  enabling it to customise solutions for multi-media contact centres and provide hosted and managed services regardless of end user size or existing infrastructure. 

“The contact centre is a strategic asset for any customer-focused company,” says Mario Vecchio, CEO of Communications Australia.   “However, until now, our business had been restricted to supporting Avaya and Siemens which don’t offer cloud-based solutions. Interactive Intelligence is a great product with a superb feature set which fits perfectly with the needs of the Australian contact centre market. 

“At the same time, we believe that there will be a 30 per cent growth in demand for cloud-based contact centre solution services in Australia over the next three years and Interactive Intelligence will help us to offer an independent contact centre solution to support a range of platforms.  We’ll be able to pitch Interactive Intelligence to our existing customer base and to prospect organisations not currently using traditional contact centre solutions.  We are relishing the opportunity to take this advanced technology to market,” says Vecchio.

Interactive Intelligence supports its partners in Australia with dedicated channel management, pre-sales, marketing, professional services  and post-sales customer support.  Communications Australia has already passed through authorized Interactive Intelligence certification training.

“We’re experiencing tremendous success and momentum in the Australian market right now as the demand for communications as service is increasing significantly.  We see our partnership with Communications Australia as a mutually rewarding opportunity from day one and we look forward to further developing this relationship,” says Maree.

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Centre Infrastructure, Worldwide Magic Quadrant report.
 
Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +61 2 8918 4800 or info_aunz@inin.com; on the Net: http://www.inin.com/au-nz