Appointment Reflects Growth in Demand for Partner Certification and Ongoing Customer Support
Sydney, 13 January 2010 – Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of unified IP business communications solutions, has announced the appointment of Adrian Tilley as Senior Training Consultant for Australia and New Zealand based in Sydney.
Tilley joins Interactive Intelligence with 15 years of experience in technical training, consulting, systems administration and programming. He previously worked at the organisation’s US headquarters in Indianapolis for three years as Senior Training Consultant where he was responsible for delivering in-depth certification and technical training to partners and end customers with a special focus on Unified Communication, VoIP technologies, and system customisation.
Prior, he worked as Implementation Consultant for Executive Computing (now Excentor), a distributor of Aprimo Marketing, the world’s leading Marketing Resource Management platform. His responsibilities included software implementation, configuration, customisation and support.
He previously worked for five years at Information Gateways as a Technical Consultant in pre-sales, product support and web design. He has also worked in a variety of engineering and consultant roles for Aprimo, Rainmaker Information Services and Medical Benefits Fund of Australia.
Interactive Intelligence established a purpose-built Australian and New Zealand training facility in North Sydney last year enabling the company’s reseller channel and end user customers to participate in locally-based certification courses. Participants are able to gain in-depth knowledge and certification in all aspects of usage and configuration of Interactive Intelligence solutions, including contact centre automation, enterprise IP telephony, unified communications, self-service automation and SIP-supported VoIP solutions.
“We are delighted that Adrian has joined Interactive Intelligence at this time. His exemplary skills and strong industry experience gained as a result of working with the Interactive Intelligence product portfolio at our head office location coupled with the growth in local channel and end user training demand will enhance our ability to provide ANZ organisations with best-in-class instruction, knowledge and expertise,” said Brendan Maree, ANZ Country Manager, Interactive Intelligence.
Tilley has a Bachelor of Science (Computer Science) from the University of New South Wales and is a Cisco Certified Voice Professional.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Centre Infrastructure, Worldwide Magic Quadrant report.
Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +61 2 8918 4800 or info_aunz@inin.com; on the Net: http://www.inin.com/au-nz