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Company Overview
Interactive Intelligence Inc. (Nasdaq: ININ) provides the most innovative contact center and IP telephony products and services available.
Interactive Intelligence solutions are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering.
The company's innovation and experience maximizes customer value with a product line that helps businesses more rapidly respond to change, while reducing the cost and complexity associated with managing interactions.
From sophisticated contact center automation applications - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service, Interactive Intelligence offers a flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.
The Interactive Intelligence product line is ideal for contact centers of all sizes, small to medium-sized businesses (SMBs), global 1,000 organizations, and large, distributed enterprises, including those with mobile workers. Key vertical markets include financial services, healthcare, legal, and higher education.
Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs approximately 500 people serving more than 2,500 customers worldwide.
The Company began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $83.2 million in 2006. Interactive Intelligence sells its award-winning solutions through a global network of approximately 250 VARs, including Arvato (a division of Bertelsmann), AT&T, Dimension Data, Hitachi, Iwatsu, Newtel Essence B.V. (a KPN Company), and TietoEnator.
In addition to a mature and expansive reseller channel, Interactive Intelligence also offers a professional support organization (PSO) with about 90 support engineers staffing offices in the U.S., U.K., and Kuala Lumpur.
Recent Interactive Intelligence awards include the following:
- Software Magazine's 2006 Top 500 Global Software and Services Companies;
- The 2006 Network World 200;
- Network Computing Magazine's 2006 Well-Connected Award;
- CRM Magazine's 2006 Rising Star Excellence Award;
- Miercom's 2006 "Performance Verified" Award;
- SearchCRM's 2006 Product of the Year Award;
- nternet Telephony Magazine's 2006 Product of the Year Award;
- Customer Inter@ction Solutions Magazine's 2006 Product of the Year Award; and
- Call Center Magazine's 2007 Product of the Year Award
If you are considering the joining the Partner Program to help your organization deliver technology to your markets in the area of Contact Center Solution, IP Telephony, Unified Messaging and Self Service Automation, please contact Simon.Lee@inin.com.