Interactive Intelligence is a global provider of unified IP business communications solutions, providing innovative contact centre software - often referred to as call centre software, and delivered as a hosted service or on-premise product; IP telephony - including application-rich IP PBX and messaging functionality that can scale to meet the needs of your entire enterprise; and business process automation - providing the automation of multi-step, people-centric processes across a variety of vertical industries; as well as document management solutions designed specifically for the insurance industry.  

For the contact centre, the enterprise and the remote and mobile workforce, our SIP-based, all-in-one IP platform provides a strong alternative to hardware-centric, multi-point systems and unifies each aspect of the communications required for your business.  From ACD routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, predictive dialing, voice and unified messaging, business process automation, document management, interactive voice response (IVR), speech recognition, workforce management, voice over ip (VoIP), and e-services - At Interactive Intelligence, it’s what we do.