Company Overview

Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center, unified communications, and business process automation software and services for mid-size to large organizations.

Our Numbers

Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt-free with annual 2012 revenues of $237.4 million.

Our Solutions

For the contact center and enterprise, our standards-based IP software suite unifies every aspect of your business communications.

• Contact Center - Cloud-based or on-premises, get everything your contact center needs to offer consistent, world-class service in a single-platform, all-in-one IP communications software suite.
• Unified Communications - Support your entire enterprise with a single-platform, all-software IP PBX application suite that easily integrates with your existing business applications.
• Business Process Automation - A unique and cost-effective communications-based process automation application that applies proven contact center technologies to capture, prioritize, route, escalate, track and manage work throughout the entire business process lifecycle.

Our Customers

Interactive Intelligence customers represent a wide range of brand-name companies, including Abercrombie & Fitch, AIG, American Red Cross, Angie’s List, ASPCA, B&H Photo, BMW, CarMax, Coca Cola, Crutchfield, Eli Lilly and Company, Finish Line, GROUPON, Harrah’s, Harvard University, Honda, Hydro-Québec, IKEA, John Deere, Kohl’s, Motorola, Nationwide, Random House, Rolex, Sony, Trader Joe’s, UNUM, US Airways, Volvo, and Walgreens.

Recent Awards and Recognitions

• Software Magazine’s 2012 Global Top 500 Software and Services Companies
• CRM Magazine’s 2012 Service Leaders Winner, Contact Center Infrastructure
• Contact Center Leaders Quadrant, Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, 2012
• Company of the Year, Contact Centers Systems, North America, Frost & Sullivan, 2012
• Forbes’ 2011 20 Best Small Companies in America

Contact Us

World Headquarters
Interactive Intelligence
7601 Interactive Way
Indianapolis, IN 46278
Phone: +1 800.267.1364
Fax: +1 800.267.1364
Email: Info@ININ.com
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