Imagine having your own team of Interactive Intelligence experts monitoring your system round the clock and alerting you to potential problems before they ever happen. Managed Services professionals supplement your own IT team to help keep your communications systems running smoothly so your business never skips a beat.
Managed Services also offers the single-console Interaction Monitor™ solution to manage Interaction Center (IC) servers by viewing event logs, pulling IC logs, checking system health and so on.
For Interactive Intelligence customers and Partners alike, Interaction Monitor makes it easy to adjust tracing levels for any IC server, with no need to log in to multiple services. By doing so, you’re notified of issues before end-users experience them. More critically by automating support processes, Interaction Monitor saves valuable time for IT staff and positions your organization to resolve problems far more quickly.
