Hosted Disaster Recovery Solutions to support all vital Business Communications

Suppose your communications channels with customers, prospects, vendors and employees were disrupted for an hour, a day, a week…

Now, stop and think of the impact such a disruption might have on the revenues and survivability of your business.

According to research firm Gartner Dataquest, a large percentage of U.S. companies are in fact unprepared to face business and IT outages caused by a catastrophe. "More prioritized investments must be made to ensure that businesses can quickly regain productivity after a calamity," said Tony Adams, principal analyst for Gartner Dataquest's IT Services Group. "Preparation is the key, and without adequate investment for the protection of critical systems, the repercussions of disasters will be lengthier and more costly."

Hosted Disaster Recovery Solutions from Interactive Intelligence offer reliable, effective and affordable backup systems for the inbound and outbound communications you need to keep your business up and running.

Hosted Disaster Recovery Offerings include:

Interactive Voice Response (IVR)
- Multi-lingual
- DTMF and Speech Recognition
- Real time data exchange
Automated Attendant

Name, Extension, Department or Workgroup dialing
Call Flows to support normal business hours, after hours, holidays and emergency call processing
Voice Mail options

Automated Call Distributor (ACD)
- Multi-Media Queuing
- Priority Queuing
- Skills-based Routing
- In-Queue Messaging
- Voice Mail options
- Presence Management
Quality Monitoring with Interaction Recorder
- Ad hoc recording
- Scheduled recording
Quality Management with Interaction Supervisor
- Coach, Listen, Record, or Join Agent calls
- Real-time call center statistics
- Real-time, configurable alerts and alarms
Cradle to Grave Reporting
- Over 120 standard call center reports
Automated Outbound Notification Service (icNotify)

Interactive Messaging to disburse information quickly via phone, e-mail or fax
Web Interface for complete management of messages, contacts and report history

Customers will appreciate the fact that you have ensured their ability to communicate with you. Your bottom line will simply appreciate things like:

No expensive Hot Site to lease, your agents and staff can work from any location with simply a telephone!
No hardware or software to buy and maintain, all services are fully hosted and managed by Interactive Intelligence.
Dedicated Services, eliminating any possibility of another company beating you to shared seats offered by most other disaster recovery service providers.
An affordable pricing structure that allows your business to pay per user per month, and only when actual hosted services are utilized.
Real-time reporting to provide information you need when you need it.

The Interactive Intelligence Hosted Communications Disaster Recovery Services provides a full range of reliable hosted voice, fax and e-mail communications services that enable a business to get up and running quickly after a disruption or emergency situation has occurred. By incorporating these services into Business Contingency Plans companies avoid large capital investments in hardware, software or real estate, and aren’t faced with hiring additional IT staff to support and maintain backup applications. Better yet, when using our services, your customer may never know you have experienced any type of business interruption!