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Hosted Disaster Recovery Solutions
Delivering Back-Up Communications for all Your Vital Business Communications
Schedule an Online Web Seminar at your convenience
Flexible scheduling to allow you to select the most convenient date and time for the session
In a single hosted Disaster Recovery solution for Contact Centers, your business gets complete ACD call processing back up with Multi-Media queuing options, an automated attendant customized to accommodate routing based on holiday and after hours schedules, and even voice mail for workgroups and individual Users. Agents and Supervisors are equipped with a soft-phone which enables them to conduct business from any location with simply a telephone and an Internet connection. Functionality for agents includes call recording, conferencing, call transfer, and assistance requests to supervisors. Supervisors have access to real-time queue statistics, queue, workgroup and agent monitoring tools. They can listen in on and even record agent calls, initiate and record conference calls, and view real time Contact Center performance reports on line.
In a single hosted Disaster Recovery solution for Business Users, your business gets complete call processing back up complete with an automated attendant to provide for dial by name, department or extension options, voice mail and call forwarding options for after hour and holiday calls and customizations which will allow your back up service to mirror your internal PBX as closely as possible. Users are equipped with unified messaging and follow-me call routing which enables them to take calls and stay up to date with voice and fax messages from anywhere!
In a single hosted Disaster Recovery solution for Emergency Communications, your business ensures that critical information can be communicated within a short period of time to your employees, customers and other critical audiences. With inbound and outbound capabilities, you can manage contact lists and generate messages using a telephone or a web interface. Message delivery guidelines and message access are completely customized to meet your needs and security requirements.
Protect your company’s reputation and revenues
A communications back up plan protects your company from the loss of sales, customers and consumer confidence and ensures that customer’s calls will not go unanswered when an event occurs that disrupts your internal communications systems and processes.
Lower your total cost of protection
With no large upfront or ongoing costs, you can protect your vital business communications with this completely managed approach and eliminate the need for an expensive “hot site”.
So relax. Your business communications back up puzzle is now complete.
Hosted Communications Disaster Recovery Services. For Small to Medium to Large sized Businesses and Contact Centers
Contact:
If you have questions, or for more information, please contact Interactive Intelligence Hosted Communications Services at 317.715.8379 or e-mail HICSupport@inin.com.