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Hosted Communication Services

Looking to enhance your existing communication platform or looking for a hosted service and then migrate to a premise solution? Interactive Intelligence Hosted Communication Services can help any company to achieve their communication objectives; lower total cost of ownership, faster return on investment and increase customer satisfaction. Hosted Communication Services doesn't take your communication strategies lightly, we promote the following:

Support emerging communication standards - SIP/VoIP, TDM, and hybrid solutions
Leverage Interactive Intelligence technology and experience - No outsourcing or 3rd-party software
Rapid development - Interactive Intelligence project manager and engineer plus a 30- and 120-day business communication assessment
Secure data site - Designated by the U.S. Department of Homeland Security and SAS-70 certified
Shift from a hosted to an on-premise solution - Own your own Customer Interaction Center® software
Registered ISO 9001:2000 management standard - Audit conducted by QMI™ for our Indianapolis, Indiana headquarters

Hosted Communications offers individual or bundled Hosted Contact Center and Enterprise On-demand solutions plus professional services. The following solutions are available today.

Hosted Contact Center

Interactive Voice Response (IVR)
Automated Call Distributor (ACD)
Outbound Predictive Dialing
Quality Monitoring (Recorder)
Communication Disaster Recovery (DR)

Enterprise On-demand

Automated Notification Service (icNotify)
Live Conference (future)
Enterprise Disaster Recovery (future)
Messaging Interaction Center (future)
Automated Attendant (future)

For More Information and Availability
For more information on Interactive Intelligence's Hosted Communication Services, please contact us, e-mail: HCS@ININ.com or call: 800-537-1392