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Application-rich IP PBX Communications

Traditional PBX phone equipment was never intended to support voice over IP (VoIP) and open standards such as SIP. Interactive Intelligence's Interaction Center platform is designed for VoIP and SIP out-of- the box. Our pre-integrated IP PBX application suite and phone system delivers everything you need for enhanced business communications. Whether you choose to standardize on our Enterprise Interaction Center (EIC) or Customer Interaction Center (CIC) platform, you will receive unsurpassed functionality and immediate business benefits.

A flexible platform to unify voice and data traffic Start with a SIP-supported network and converge our robust feature set with your installed business applications to enjoy the benefits of having one total communication solution. Equip anywhere from 100 to 15,000 users to manage phone calls, e-mails, faxes and Web interactions, with ease.

Enterprise IP Telephony Solution Overview

Intelligent Communication Management

Drive efficiency on the desktop

One intuitive interface manages all incoming and outgoing calls, chats and e-mails
Real-time presence management controls, complete with corporate and workgroup directories, and conferencing capabilities

Empower remote and mobile employees

Connect to the corporate system to handle calls, chats and e-mails, and access customer and business data
One-number, follow-me/find-me functionality keeps mobile users connected
Remote speech-enabled messaging to manage e-mails, voice mails, faxes plus corporate directories and status settings

Optimize your Microsoft® environment

Control calls and manage your presence in Microsoft applications through pre-integrated plug-ins for Dynamics^TM CRM and GP, Outlook®, Word and Excel, Office Communications Server 2007 and Exchange 2007

Reduce costs and your total cost of ownership with our All-in-One platform

Replace legacy communication systems with a SIP-architected application suite
Eliminate costly integration and maintenance costs tied to multi-system environments
Support future expansion initiatives by licensing software applications instead of investing in hardware

Use our At-a-Glance comparison guide to find the solution that is right for you.

Better Business Communication	VONEXUS Enterprise Interaction Center	Customer Interaction Center®
Scalability
100-1,500 business users · 3-50 ACD agents
1,500 - 15,000 users
Business user features
IP PBX
Full-featured operator console
Complete desktop phone features · hold, transfer, conference, park, pick, page, more
Enhanced desktop Client features · presence management, call recording, multi-party conferences, company directories, drag 'n drop transfers, more
SIP softphone · Web Client · Mobile Client
Embedded call control integrations · Microsoft Office Communications Server 2007, Outlook, Dynamics GP and CRM
One number Find-me/Follow-me
Voice mail · unified messaging · speech enabled message/calendar access
Fax server · desktop faxing
Auto attendant · structure voice menus, prompts
Call detail reporting · end-to-end reporting · ad-hoc custom reporting
Multi-lingual support
Remote and at-home users, mobile workers
Informal contact center features
ACD · multimedia queuing · e-mail routing
Web chat
Real-time system/agent/workgroup supervisory monitoring & alerts
CRM integrations · screen pops, database lookups, embedded call controls
Multi-channel interaction recording · on-demand, rules-based
Knowledge management, e-mail/Web auto response
Screen recording
IVR · intelligent speech recognition · self-service automation
Workforce management · workforce optimization
Multi-site interaction routing
Specifications
Enhanced security · TLS and SRTP standards, audio/call encryption
Single point of administration · phone auto-provisioning
Multi-site support
Graphical application generator · deploy enhanced interaction applications
Third-party PBX integrations