Voicemail message alerts for Microsoft^® Exchange Server 2007

Interaction Message Indicator^™

Interaction Message Indicator (IMI) monitors Microsoft Exchange Server 2007 unified messaging mailboxes for the presence of voicemail messages. When a new voicemail message is detected, IMI sets the Message Waiting Indicator (MWI) on the user's desktop phone. Once all voicemail messages have been reviewed, IMI extinguishes the Message Waiting Indicator.

For all phone systems
The standalone Interaction Message Indicator application is engineered to work with third-party phone systems, along with the VONEXUS Enterprise Interaction Center™ IP PBX software and Customer Interaction Center® IP application suite from Interactive Intelligence.

Software requirements
Operating System: Windows® 2003 Server
Mail Platform: Exchange 2007 unified messaging

How Interaction Message Indicator works
Integrating with Active Directory and Exchange, Interaction Message Indicator monitors Exchange 2007 mailboxes for the presence of voice messages. The IMI application controls SIP-based Message Waiting Indicators accordingly.

The standalone IMI application also allows Message Waiting Indicators to always be in complete synchronization with the Exchange user mailbox voice message state, while IMI's intuitive Web-based administrative interface simplifies setup and administration, along with monitoring and reporting.

Key Benefits
Message Waiting Indicator (MWI) functionality for Microsoft Exchange 2007 unified messaging users

High-performance application

• Developed in C++ for scalability, reliability
• Standards-based, leveraging the SIP communications protocol

Cost-effective standalone solution

• Communicates directly with Active Directory® and Exchange

Easy Web-based administration

• Setup, monitoring and reporting

Communicates with IP gateways and SIP-enabled IP PBXs

• Update the MWI for related endpoints

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Interaction Message Indicator Product Snapshot (391Kb PDF)

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