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IP Telephony/ Voice over IP (VoIP) and the Session Initiation Protocol (SIP)
Thanks to the Internet, business communications are increasingly taking advantage of Internet Protocol (IP) telephony — also referred to as voice over IP (VoIP) — to speed the interaction process and reduce costs over traditional hardware-based telephone equipment and telecom carriers. While there are many options for implementing IP telephony, however, global standards and simplicity are critical to its continued acceptance and support of as a viable business communications solution.
Supporting IP telephony via SIP
One IP approach now gaining widespread support is the Session Initiation Protocol , or SIP. Interactive Intelligence offers complete SIP support in its Interaction Center solutions “out of the box,” and chose the international SIP standard because SIP is:
- Quickly gaining attention and visibility due to major technology supporters, including Microsoft®
- Widely regarded as the successor to H.323 for IP-based telephony
- An alternative to TAPI-based IP telephony models
- A protocol that eliminates the need for a separate IP PBX and contact center solution
- The emerging standard for session control for a variety of other communications mediums
- Software-based, open and lightweight, allowing organizations of all types to support the new breed of SIP phones along with soft phones, analog phones, desktop PCs, and mobile devices and PDAs
SIP also provides the perfect blueprint for real-time voice communications, text messaging and application sharing—features highlighted in the Interactive Intelligence suite of software products.
Intel’s Host Media Processing (HMP) Software
For a “100% software” solution, the IP PBX products from Interactive Intelligence offer the optionally available Intel® NetStructure™ Host Media Processing Software to elevate IP PBX performance with SIP-based voice, conference, and RTP audio resources. HMP also reduces costs over more expensive TDM voice boards typically required for IP telephony. Intel’s enhanced G.729/723 HMP software is also optionally available.
