Solutions for IP Business Communications

Interactive Intelligence has taken a unified approach to business communications and process automation since 1994, when it introduced an all-in-one multichannel software platform to replace multipoint legacy systems and their complexity.

For the contact center as well as the enterprise — and for virtually any industry including insurance, banking, credit unions and accounts receivable management — our standards-based IP platform unifies every aspect of your business. Manage multimedia interactions, automate business and service processes, mobilize your workforce. Reliably. And securely. You even integrate more broadly to the business systems and end-user devices you need.

One intelligent platform, proven solutions for IP business communications, from one vendor. Interactive Intelligence.

More than just dial tone
Support 100 to 15,000 users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications. With more than just dial tone, your users, agents, workgroups and mobile/remote employees get a total solution for:

• PBX / IP PBX
• Unified communications
• Desktop call and interaction control
• Voice conferencing
• Voice mail, unified messaging
• Contact center features

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All-in-one contact center solution
Get everything your contact center needs to offer consistent, world-class service in a single pre-integrated application suite. On premise, or deployed as a hosted service, use our all-in-one platform to support from 25 to 5,000 agents or more, optimizing performance with:

• ACD multimedia queuing
• Speech-enabled IVR
• Outbound dialing
• Workforce management
• Customer feedback management
• Quality management
  

A new approach to BPA
A unique and cost-effective solution for process automation and management running on a single platform. The ability to associate communications with a wide range of business processes allows organizations to streamline operations and offer higher levels of customer service. Processes can be managed with easy to use tools including:

• Graphical authoring tool
• Service-oriented architecture
• Orchestration engine that manages the entire process
• Real-time monitoring interface
• Out of the box and custom reports
• Content management