Solutions for IP Business Communications

Interactive Intelligence has taken a unified approach to business communications since 1997, when it first introduced an all-in-one multi-channel software platform to replace multi-point legacy systems and the complexity that comes with them.

Today for the contact center and enterprise, whether for Insurance, Financial, or Collections industries, or your industry, our innovative standards-based IP platform unifies every aspect of business communications — allowing your business to manage multimedia interactions, enhance workforce mobility, improve security and more broadly integrate to the systems and end-user devices your business relies on.

Solutions for better IP business communications. Only from Interactive Intelligence.

More than just dial tone
Support 100 to 15,000 users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications. With more than just dial tone, your users, agents, workgroups and mobile/remote employees get a total solution for:

• PBX / IP PBX
• Unified Communications
• Desktop Call and Interaction Control
• Voice Conferencing
• Voice Mail and Unified Messaging
• Contact Center Features

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All-in-one contact center solution
Get everything your contact center needs to offer consistent, world-class service in a single pre-integrated application suite. On premise, or deployed as a hosted service, use our all-in-one platform to support from 25 to 5,000 agents or more, optimizing performance with:

• ACD multimedia queuing
• Speech-enabled IVR
• Outbound dialing
• Workforce management
• Quality monitoring
• Recording and tracking
  

A new approach to BPA
A unique and cost-effective solution for process automation and management running on a single platform. The ability to associate communications with a wide range of business processes allows organizations to streamline operations and offer higher levels of customer service. Processes can be managed with easy to use tools including:

• Graphical authoring tool
• Service-oriented architecture
• Orchestration engine that manages the entire process
• Real-time monitoring interface
• Out of the box and custom reports
• Content management