Traditional PBX phone equipment was never made for voice over IP and open standards like SIP. Vonexus Enterprise Interaction Center (Vonexus EIC) is a pre-integrated IP PBX application suite and phone system built for VoIP and SIP out of the box.
The all-in-one Vonexus EIC platform is built to give your mid-sized business a total solution for multi-channel communications, business processes, contact center operations, and optimum performance from your employees, all to offer superior service for your customers.
- IP PBX/PBX
- Real-time presence management
- Full-featured operator console
- Enhanced desktop phone and Client features
- Remote workers and the mobile workforce
- One number Follow-Me/Find-Me
- Unified messaging and voice mail
- Reporting
- Central adminstration, plus auto-provisioning for phones
- ACD with built-in multi-channel queuing
- Web services and Internet chat server
- Quality monitoring
- Integration to CRM and business applications
- Knowledge management and auto response
- Workgroup options
The single-server Vonexus EIC Enterprise IP PBX solution equips from 100 to 1,500 users and 3 to 50 ACD agents to manage calls plus e-mails, faxes, web interactions, and valuable business and customer information. Vonexus EIC’s pre-integrated platform architecture also lets your business easily unify departments, distributed offices, contact center workgroup operations, and remote and mobile employees.
More than just a pre-integrated IP PBX phone system, Vonexus EIC is an all-software IP telephony solution developed to converge voice and data on the Microsoft platform. That way, Vonexus EIC easily integrates to Microsoft solutions including Exchange Server and Outlook®, Dynamics™ CRM and GP, and products from the Windows® Server System and Windows Mobile® lineups.
It’s like Vonexus EIC read the minds of business decision-makers everywhere. With a single, complete IP PBX application suite, the Vonexus EIC solution lets any business:
- Reduce costs
- Enhance collaboration
- Simplify deployment
- Deploy a mobile workforce
- Offer world-class customer service
- Easily migrate to VoIP
- Increase security
- Support broader integration to business systems and end-user devices