Solutions for Insurance
Virtually every insurance carrier, TPA, MGA and third-party administrator faces two market realities right now: an increasingly price-competitive environment, and the fact that staying ahead in it depends on the ability to attract new customers and reduce churn.
That ability comes by streamlining operations to make the insurance experience itself more rewarding. Because when a customer’s experience is more rewarding, they come to your company to stay.
Insurance providers uniquely rely on information, communications and constantly pushing both from person to person. They process applications from prospective customers. They move claims files from one step of the settlement process to the next. They connect offices, agents, adjusters, third parties and insureds via calls and emails as well as online and mobile interactions.
With the multi-channel platform from Interactive Intelligence and its integrated applications for the contact center, enterprise IP telephony, business process automation and content management, your organization unifies communications and information with a single open solution. Handling phone calls, faxes, emails and online interactions alike is inherent, and integrating to policy and claims admin systems, databases, business systems and business applications is seamless. Just as seamlessly, our platform’s SIP-based architecture gives your organization a straightforward, built-in path to voice over IP to streamline calls over your data network and also unify offices, mobile workers and global operations.
Circulate information quickly with precision, and it gains value. Don’t, and it loses value. Unlike any other solution, our platform and its modules for business process automation and Insurance Content Management combine for an intrinsic communications-based approach to automating processes and dispersing info for enrollment, claims and other insurance services. It’s an approach that gives you get the ability to assign, control and track every piece of content and associated interactions across your enterprise. That way your organization maps and builds processes to route information and work with greater efficiency as well as visibility, the same way it queues and routes calls, emails and online interactions to various employees and departmental workgroups.
When your organization streamlines information and processes along with communications, it responds to requests much faster and manages business tasks more completely, from enrollment and underwriting to how claims are processed. Service through all media channels is also consistent, and superior, because each type of interaction media is processed uniformly. Call the service experience more rewarding or simply less frustrating. Either way, all parties involved appreciate fewer disconnects in communications, processes and information flows, and grade your service more positively.
Deploying our single software platform has allowed insurance companies and thousands of other businesses worldwide to simplify their infrastructure and reduce administration and energy costs rather measurably. That part of our platform’s ROI equation is automatic. What’s ongoing for insurance providers, however, is the return they get from protecting existing investments such as their policy and claims administration systems, with the ability to integrate and capitalize on new systems and technologies as needed. A further return comes by moving to networked VoIP to connect distributed offices, control telco costs, implement disaster recovery programs and build higher walls of security for data, voice communications and compliance.
Most of all by streamlining operations, your insurance organization provides better services — and service — to more customers with fewer interruptions and complaints. That’s what attracts new customers and keeps current insureds loyal, which for staying ahead in a price-competitive environment is the most vital return.
The single platform from Interactive Intelligence is a better solution, because it’s a better approach.
Learn more about how we help you…
Streamline the underwriting process
Create more efficient claims processing
Improve customer service