Solutions for Credit Unions
Member service is the key to a credit union’s success. To build a member’s loyalty, it requires a consistently reliable and superior service experience at every contact point across your enterprise, and that requires a solution to bring your contact center, branch locations, offices, employees and remote workers — your entire enterprise — together to deliver the service your members expect.
With the all-in-one solution for business communications and automation from Interactive Intelligence, members move through enterprise touch points seamlessly. That makes your whole organization more responsive, so you can make the service experience more rewarding.
Impress your members using our multichannel platform to route calls more precisely, handle web chats faster, match a member’s needs with an agent’s skills, instantly access account records and offer new services at each opportunity.
Opportunity is about timing… and awareness. Whether a member is in your branch, on the phone or visiting your web site, employees need to be ready to understand that member’s needs and sell. Our platform drives information to your front-line ambassadors to tell them who the member is, what services they’re already using, and what additional services might benefit them — providing a full account of the member’s value to your credit union. As employees respond to new opportunities more readily, you also track the sales success of each employee, to measure their value.
A server for this, a server for that. A phone system here and a phone system there. It’s a lot of equipment to keep running. It’s also more complexity, more IT time and support staff… and annual maintenance costs out of control. Replace all those systems with our single integrated platform and all-in-one application suite. You even simplify administration with one central interface. Less is more? Precisely. Less hassle, less time, less money. Far more functionality.
A secure and redundant communications environment doesn’t come from combining different products with different architectures from different manufacturers. To the contrary, such an approach is an expensive and proprietary recipe for disaster itself. With built-in failover services and designed for consistent operation, our fully integrated platform makes business continuity much easier to achieve by duplicating all settings and configurations, including security, at your DR site. That way, you minimize testing each time you make a change, and maximize trust at all times.
Unlike any other solution, our platform integrates an intrinsic communications-based approach to business process automation to oversee and automate processes along with member interactions, financial applications and other credit union services. It’s an approach that provides the ability to assign, control and track every piece of content and all associated interactions enterprise-wide.
With the control of a single automation platform, your organization maps and builds processes to route information and work with greater efficiency as well as visibility, the same way it queues and routes calls, emails and online interactions to various employees and departmental workgroups without disruption.
The all-in-one platform from Interactive Intelligence is a better solution because it’s a better approach. By streamlining operations, your credit union provides service to more members with fewer interruptions and complaints, attracts new members, and keeps current members loyal. Most of all, you stay ahead of your competition, which gives you the most vital return on investment.