Solutions by Industry

When a vendor works with businesses in a certain industry and continually tailors solutions to help those businesses thrive, that vendor’s experience can be invaluable for the solution you need.

Since 1994, Interactive Intelligence and our partners have worked with organizations in the Insurance, healthcare, outsourcing, retail, education, finance, technology, manufacturing, government, transportation, not-for-profit and other industries to understand the communications and process automation pains that affect them. Then we’ve delivered solutions to ease those pains, developed on the same Interaction Center Platform® technology we’ve deployed in thousands of businesses around the world.

Forward-thinking solutions that are “industry specific,” yet specific to what your operations and customers require.

Insurance
Underwriting. Claims. Policy administration and accounting. Inefficiency in any facet of insurance costs money and loses customers. But unify communications, content management and business process automation with our all-in-one platform, and you reduce costs and cultivate loyal customers as you:

• Streamline the underwriting process
• Create more efficient claims processing
• Improve customer service

Learn more

Financial Institutions
For a credit union or bank, its greatest asset is offering superior service on a consistent basis. Integrate your data to our open all-in-one platform, and employees get a “full view” of each person they serve to make the banking experience exceptional. And when they do, it’s much easier to:

• Build loyalty
• Sell more, more often
• Drive continuous improvement
• Attract new members and customers

Collections
Three things make a collections and recovery call center successful: an optimum of right-party contacts, maximum agent productivity at all times, and full client and legal compliance while increasing liquidations. No problem. Use our platform to:

• Decrease agent idle time
• Increase right-party contacts
• Eliminate workforce segmentation
• Implement new collection strategies in-house
• Maintain compliance