Solutions by Industry

Vendors who know your business are vendors you trust
For nearly two decades, Interactive Intelligence and its global network of partners have deployed forward-thinking “industry specific” solutions in markets around the world. Yet with our Interaction Center Platform® technology, integrated contact center and enterprise application suites, and an open integration approach to the business systems you use, you get a solution that’s specific to your own operational and customer requirements — to set you apart in whatever industry defines your business.

Accounts Receivable Management
Don’t just drive phone calls. Make your call center a collections and recovery powerhouse to drive your business. With a single-platform solution, you maximize agent output, increase right-party contacts, drive liquidation rates, and implement the latest collection strategies in-house. You also maintain compliance throughout.

Financial Institutions:  Banks   Credit Unions
The greatest asset for any credit union or bank is offering superior service on a consistent basis. By integrating your data to our all-in-one platform, your employees consistently provide a banking experience that’s exceptional. And because they do, your institution attracts new members and customers, builds loyalty, and sells more, more often.

Government:   Federal    State and Local
By unifying IP PBX telephony and process automation on one platform that also supports mobile workers and broad integration to business systems, agencies break down departmental walls to improve collaboration and streamline operations. More importantly, they increase security with advanced voice encryption and fewer access points for system break-ins.

Insurance
With an all-in-one platform for communications as well as Insurance Content Management and business process automation, most insurers say it lets them streamline operations. But more specifically, insurance companies inherently reduce costs and cultivate loyal customers as they streamline underwriting, processes claims more efficiently, and improve service overall.

Outsourcers
Outsourcers worldwide use our all-in-one platform in their contact centers because it sets them apart. They deliver inbound, outbound and blended services, deploy new services at any time, scale user counts and call volumes on-demand, meet compliance head-on, and maintain a full-time 360-degree view of their customers. Give your contact center operations the same power, along with the ongoing innovation that’s inherent to our technology.