Interaction Tracker®
Business starts with contacts. However, winning sales and converting customers into champions for your business requires more. It requires knowing each customer so well that the service they receive is always personal, and exceptional.
To help reach superior levels of service with your customers, Interaction Tracker lets you track individuals, contact information and interactions more precisely. That way, every person in your company has every detail they need to make each customer interaction an effective and rewarding one.
Interaction Tracker is a licensed option and works with the Interaction Client® .NET Edition, the desktop interaction manager for
Customer Interaction Center™ (CIC).
For the user
- Display the customer’s entire interaction history — automatically
- Display all related interactions by others, to ensure that everyone knows the latest information
- Show phone calls, emails, web chats and faxes, as well as your own custom interaction types
- View email by conversation threads, for the clutter-free review of a discussion
- Quickly add new contacts or search to instantly identify information for a customer
- Drill down into interactions to view the full details of any previous interaction recorded
- Customize each user’s view to display only the information or date range they desire to see
For the organization
- Effectively trend and analyze the contact patterns of customers
- Perform live customer lookups by using incoming Caller ID to automatically create a tracked entry for every call
- Use customizable attributes to go beyond traditional CRM demographic information — to segment customers and connect them to your communications and campaigns