CRM Integrations

Increasing intelligence for CRM applications
By combining forces with your CRM supplier, Interactive Intelligence delivers tightly integrated end-to-end solutions for customer care — whether moving to the cloud or keeping things local. And powered by Interactive Intelligence, your agents and other service ambassadors get an intuitive, enhanced CRM interface to streamline the customer care process. No clutter. No confusion. Epic experience.

We effectively snap-in features such as:

Multichannel contact controls
Click to dial
Presence management
Screen pop and record update automation
Synchronized data and reporting

These integrations are fully productized, based on industry standards and certified.

Cloud integrations
We continue to make significant investments in our Salesforce and RightNow integrations as more and more companies move to the cloud. Consistent with the cloud model, our combined solutions are deployed rapidly and with minimal impact on IT.

RightNow
Our integration with RightNow is deeper than any other. To see what we mean, watch our RightNow integration video.

Salesforce
Watch more about our Salesforce integration and you’ll see why it sets the bar at new heights.

Software platform integrations
The cloud is not for everyone, which is why we continue to deepen our level of integration with popular premise-based software solutions including:

Astute	Remedy (BMC)	Heat (FrontRange)
SAP	Onyx (Consona)	Siebel (Oracle)