Solutions for Insurance

Improve customer service
Every insurance organization has service goals to achieve, best practices to follow and, most importantly, clients to please. With unified communications, you provide superior service to insureds by organizing and automating the processes within your company. All it takes is the all-in-one platform solution from Interactive Intelligence and its integrated applications for the contact center and enterprise IP telephony as well as business process automation and Insurance Content Management.

Give customers, insureds and agents their choice of how to interact
To interact, submit information and access information, you give customers, insureds and agents alike their choice of how to engage your company: the telephone, email, a fax, or an online submission. Because you manage all voice and data channels organization-wide using the same unified platform, the contact process is seamless and more efficient no matter the channel or the organizational touch point.

Consolidate content to streamline work flows and ease information access
Our unified platform makes consolidating content just as seamless. Link emails, documents and calls to the policies and claims flowing throughout your organization, and ensure that nothing is overlooked or misplaced. Then make information instantly accessible for the adjusters, underwriters and clerical staff who interact with your insureds. Mobile employees and colleagues in other offices easily access the same data when needed, and rapidly connect with co-workers and other departments when urgent personal interaction is required.

Put world-class service in a whole new class
When your insurance organization manages intake, associates interactions with the correct files, stores all content in a single location and provides immediate employee access to information and statuses, it allows for a quick response to an insured no matter what the request. When it also initiates phone calls, generates notifications via email and offers easy access to claim and policy files to continuously keep insureds in the loop, your company puts world-class service in a whole new class.

Learn more about how we help you...

Streamline the underwriting process