Customer Interaction Center (CIC) delivers an innovative pre-integrated application suite to manage all business communications on one platform. CIC’s powerful contact center applications and PBX / IP PBX call processing, voicemail, fax server and unified messaging capabilities extend its reach throughout the enterprise — connecting and empowering business users, agents and managers to elevate productivity, performance and customer service
Our Voice over IP solution, Customer Interaction Center, is well-suited for Enterprises with 1,000 or more users, complex multi-site deployments, and organizations interested in benefiting from a SIP-based Voice over IP system.
- IP PBX / PBX Call Processing
- Unified Messaging or Voicemail
- Presence Management
- Mobility
- Recording, scoring and quality monitoring
- Interactive Voice Response (IVR)
- Multi-Site Routing
- Supervision and System Monitoring
- Customer Self Service and eService Automation
Our standards-based, all-in-one Voice over IP solution centralizes administration in a single interface, reducing the complexity associated with CTI, and easing implementation and maintenance for IT staff. Unlike hardware-centric, proprietary solutions, the CIC architecture gives organizations a clear-cut migration path to Voice over IP. An all-software IP option allows IT to deploy CIC with standard, off-the-shelf servers, keeping overall costs low and IT’ s learning curve even lower.
In a word, the standards-based CIC platform and its all-in-one approach to communications is every IT professional’s “dream,” since it enables IT teams to:
- Centralize administration in a single interface to ease implementation and maintenance
- Replace multi-point legacy systems and reduce the complexity associated with CTI
- Easily migrate to Voice over IP via the SIP standard
- Deploy an all-software IP version of CIC using standard off-the-shelf servers to keep overall costs low… and the IT learning curve even lower
In one complete Voice over IP solution, CIC's inherent platform components, pre-integrated applications and easily-licensed add-on features allow your business to:
- Reduce costs
- Simplify deployment
- Empower your mobile workforce
- Improve customer service
- Easily transition to VoIP
- Increase security
- Support broader integration to business systems and end-user devices
Find out more about our voice over IP solutions. Contact us today!