Customer Interaction Center™ – for Unified Communications
Customer Interaction Center (CIC) delivers an innovative pre-integrated application suite to manage all business communications on one platform. As a solution for unified communications, CIC’s powerful contact center applications and PBX/IP PBX call processing, voicemail, fax server, unified messaging and presence capabilities connect and empower business users as well as contact center users and managers. Ultimately, CIC elevates productivity and performance throughout the enterprise, leading to better service experience for every customer who contacts your business.
CIC is well suited for enterprises from 100-15,000 users, for multi-site deployments, and for organizations looking to benefit from a SIP-based VoIP system for unified communications that offers all of this.
- IP PBX/PBX call processing
- Unified messaging or voicemail, plus fax server
- Real-time presence management
- Mobility
- Recording, scoring and quality monitoring
- Instant messaging (IM)
- Integration to Microsoft® Lync™ and IBM® Sametime®
- Business process automation
- Complete contact center automation
By centralizing administration in a single interface, the standards-based, all-in-one CIC solution reduces the complexity associated with CTI and eases implementation and maintenance for IT staff. And unlike hardware-centric proprietary solutions, the CIC architecture gives organizations a clear-cut migration path to VoIP to reduce complexity even more. In effect, CIC unifies infrastructures as much as it does communications.
In a word, the standards-based CIC platform and its all-in-one approach to communications is an IT professional’s “dream." On premise or as a hosted cloud-based PBX solution, CIC enables IT teams to:
- Centralize administration in a single interface to ease implementation and maintenance
- Replace multi-point legacy systems and reduce the complexity associated with CTI
- Easily migrate to VoIP via the SIP standard
- Deploy an all-software IP version of CIC using standard off-the-shelf servers to keep overall costs low… and the IT learning curve even lower
- Support broader integration to business systems and end-user devices
- Support business growth and operational expansion with straightforward application licensing
- Increase security with advanced voice encryption and fewer access points for system break-ins