Solutions for Insurance

Create more efficient claims processing
Any company focused on insurance knows the quicker the payment, the happier the insured, and for that matter, the happier the carrier. So why do most insureds feel the claims process takes too long? It’s typically due to delays in getting the status on a claim or simply getting a settlement check, and delays are often due to a breakdown in communications and process control.

Close the communications and process gaps, however, and the retention rates for insureds go higher because they get faster results and claim processing experience that’s far more satisfying.

Make it easier to report claims
Because the business side of a claims process starts with communications, insurance companies must make it easier to report a claim through email, an online form or the phone. Using our platform’s integrated communications applications for the contact center or enterprise IP telephony, offering each of those channels comes down to a single solution. More effective claim handling then comes by automating the claims process for the insured as well as the insurance professionals working the claim. Using our integrated modules for business process automation and Insurance Content Management, that comes down to the same single platform.

Beginning with the initial report from an agent or the insured that a loss has occurred, and based on the policy number they enter or the phone number they call from, you “screen pop” the insured’s policy and coverage information to the claims contact center or insurance professional taking the interaction. From there, an adjuster is automatically assigned and notified of the claim based on territory, skills, workload, and availability.

Or, for existing claims, route insureds directly to their assigned adjuster based on the number they’re calling from or the information they’ve provided. Once connected to the adjuster, both their claim file and status of the claim is automatically presented to the adjuster for a quick response.

Automate the entire claim process for faster results
By automating the claim process from beginning to end, adjusters gain immediate access to the claim file and respond to the insured with no additional follow-up required. Your organization also gathers and centrally stores content requested throughout the claims process in a single electronic claim file — photos, police reports, witness accounts and even recorded phone statements. And because the entire process is streamlined, the insured is made fully aware of the claim status at every stage, while management is reassured that claims are being assigned appropriately and handled accordingly.

Did we mention that your new streamlined environment also saves money because it’s paperless?

Learn more about how we help you…

Streamline the underwriting process