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Case StudiesInteractive Intelligence has helped more than 4,000 customers worldwide achieve incredible ROI through the implementation of our software solution in their business environment.
Our customers represent a wide range of brand-name companies, including Abbott Labs, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harvard University, Honda, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Sony, US Airways, Volvo, and Walgreens.
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Headquarters: Torrance, CA Industry: Business Services Number of Users:Agents: 18 Business Users: 100 Challenge:Integrate contact center solutions with Salesforce to improve customer service. Products Deployed:Customer Interaction Center™ (CIC) Benefits:
CIC/Salesforce integration reduces average call-handle time by 20 to 30 seconds
- CIC/Salesforce integration reduces average time-to-answer by 10 to 20 seconds
- CIC/Salesforce integration eliminates silos of customer information, while making it easier to capture customer data
- CIC’s SIP-based architecture reduces phone installation costs, while speeding deployment time
- CIC’s built-in redundancy provides
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CMCEvansville, IN, USA  RDICincinnati, OH, USA |
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Headquarters: Herndon, VA Industry: High-Tech Product Replaced:Hosted contact center solution Number of Users:Agents: 200 Business Users: 10 Challenge: Replace hosted solution to more quickly expand and add better functionality for reporting and key integration with RightNow platform. Products Deployed:Customer Interaction Center™(CIC) Interaction Marquee™ Interaction Monitor™ Interaction Recorder Benefits:
- CIC and RightNow integration for screen-pop eliminates delays in finding customer records
- Callers hear customized IVRs based on RightNow profile
- System uptime now at 99.9%
- Easy integration of new and remote agents
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VizioIrvine, California, USA |
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