Solutions for Accounts Receivable Management
- Maximize agent productivity
- Increase right-party contacts
- Drive liquidation rates
- Implement the latest collection strategies in-house
- Maintain compliance
For contact center automation, Interactive Intelligence gives you your choice of a complete premise-based solution, or an equally complete, on-demand, hosted solution - Communications as a Service (CaaS) - at a manageable monthly cost. You can even seamlessly migrate your hosted contact center to your own site without incurring downtime or losing your applications.
Successful accounts receivable management is more than simply making outbound calls. It’s maximizing agent productivity, increasing right-party contacts, driving liquidation rates, and maintaining compliance. Bottom line, your dialing platform has to drive more than just phone calls – it has to drive your business.
The all-in-one, software-based
contact center solution from Interactive Intelligence is a complete platform for communications as well as business and accounts receivable management operations. In addition to intelligent outbound dialing, it’s a solution that delivers:
- A single all-software platform architected on open standards throughout. No proprietary technologies, no costly boards and hardware, no endless maintenance agreements.
- All the contact center apps you need in a single integrated suite – outbound dialing and campaign management, blended inbound/outbound ACD, multi-channel queuing (voice, email, chat, fax, SMS, social media), IP PBX, speech-enabled IVR, call and screen recording, quality monitoring, scoring, workforce management, messaging and more. There are never any multi-vendor, multi-system configurations and expensive integrations. to deal with.
- The ability to get more out of the agents in your contact center with far less complexity from the technology you use.
- The ability to manage outbound, inbound and blended campaigns with unrivaled speed, precision, and power.
- Superior answering machine detection and live speaker detection using software-based speech analysis, which in turn delivers higher live person connect rates than competitive board-based dialing solutions.
- The ability to scale functionality and users up or down as needed through straightforward licensing.
- Easy integration to your collections applications, including Latitude, CR Software, Ontario Systems, Columbia Ultimate and others.
- Integration to your system of record, including FiServ, TSYS, Shaw Systems and others.
More power, more flexibility, and all the applications you need to drive more revenue.